China Pavilion Chinese Restaurant — Restaurant in Irving

I really used to like this place. It used to be my favorite place to order in this type of food, but I am afraid I can no longer say this honestly. First off, they do not have any customer service skills. Yes, they answer the phone, but that's about the extent of their capabilities, including how they cook now lol. Theres always been a note on my food to make it extra extra spicy and the last order placed had no spice at all. It was like I was eating the food of someone completely allergic to any kind of spice at all. The 2 orders before the most recent order were ok, but still had very little spice. I made it a point to inform them about the level of spice I would like, and they ignored the request completely. Unfortunately, this wasn't even the worst part of the most recent experience. When calling to provide the referenced feedback, along with my wife's chicken being dry, they treated me with so much disrespect it really surprised me. They acted like they just wanted to get me off the phone and only said they would replace the food if we hadn't eaten any. Well, we were hungry and of course we ate the food provided as we haven't had dinner yet and it's 10pm at night. Any reasonable person that was hungry would eat the food that was delivered. Nonetheless, I wanted to make sure they understood that the experience was well under subpar and the reason we wanted to make sure they knew this was because it has happened the last 3 orders we've placed. We wanted to keep the matter between us and China Pavilion, but unfortunately they didn't feel the same way. When asked if there was anything we can do to salvage the relationship, we were told that they were sorry and that they would make a note in our account. Normally, this would suffice and we could've kept the matter between us, but the way we were talked to - the tone, the disregard, the urgency in which they were trying to get me off the phone was absolutely ridiculous. We will be trying to find another restaurant that might treat loyal customers in a more respectable way. I hope that everyone placing an order after tonight has a far better experience than we had, but I warn you to place the order at your own risk. They are not concerned with your...

I only put a 1 🌟 because I can't put a negative 1 this time. This used to be the only place we ever ordered Chinese food from & the last few times- it has been going downhill. I didn't say anything, but today was the worst! We won't be back! We got the Family Pack for 2- pd. $4/ extra to make them both Assorted Seafood & $4/ for extra shrimp and scallops in 1. (There was no extra to speak of when we got it.) The egg rolls have gone down in size 3 times now. More wrapper than filling. Fried rice no longer has peas, carrots, etc. - just rice. This was very disappointing for a $32. Dinner for 2. To top it off, when it was delivered- before we could tell the driver how much tip to add on the little handheld machine.He asked how much we were going to tip him and how??!? This was so insulting to me-- I am a server! You don't ask for a tip!! I don't care what!!! **-- add-on: about 6 months later. We did give China Pavilion another chance and the food was even worse than before!! Egg rolls were smaller (half-empty). & Sesame chicken which we both got was low-quality and very fatty. The meal was another disappointing one. I tried to call the owner, Paul, only to have a mgr tell me she didn't know when he would be there. Upon her request to assist me, I explained to her that I was a local reviewer who had given them another chance only to be disappointed even worse. She told me I was the only one who has had a complaint about the food. I told her to go check out Google. She is going to pass the message on...

So I ordered delivery during one of my comuter hotel stayz. I ordered the wonton soup for 1, but should have gotten the size for 2. The broth had such a good flavor. Needless to say, it didn't make it n the photoz lol 😅 Then I tried the appetizer platter. Loved their sweet and sour sauce. The only complaint is the tiny container w/ a thumb nail amt. was jus a tease. I would purchase the sauce by the bottle if I could. So yummy. As for the appetizer platter, good variety had some really good items. My favorite was the shrimp toast and the battered shrimp personally. Crab rangoon was more savory than sweet, not my ideal, and definitely lacked filling. The spring rolls were okay again, not my ideal, but decent. I liked the sample of the 2 bbq ribz that was offered. My last item I tried and honestly ended up tossing after 1 bite of the lomein (that was a $2 upcharge) in place of rice and 2 bitez of the moogoo gai pan which I jus did not like at all. Definitely have had better and gonna stick w/ moogoo gai pan from the other Chinese restaurants that I frequent for it specifically. Other than that, I definitely recommend giving this place a try. Everyone has their own opinions as well as taste. You jus gotta try it out for urself and make ur own decisions. Thank you to my delivery driver for such a great attitude and...