Pie Five Pizza — Restaurant in Irving

This place has fabulous pizza. It's seriously good and the quality of ingredients are great. I love that they multiple options for kids as well to make it family friendly. If my review was based upon the quality of the pizza alone, I would give this review 5 stars. However there were some things I noticed that made it less than appealing for me.

The cleanliness factor. The bar where the pizza was made was not wiped down, even when there were people standing around doing nothing. There was one employee that was standing around and multiple other employees talking. The dining area was never cleaned the entire time we were in the restaurant, which was at least an hour, because we had 3 small children with us. There were multiple dirty tables, I would even say more dirty than clean. The bathroom was not clean as well. The changing table was not clean, neither was the sink, and the floor. Basically-- maybe there needs to be some changes in evening management around dinner time or some employees should not be put together on the schedule. There's always something to do. When they were cutting the pizza there were at least 4 pizza cutters in the holders, and I'm pretty sure one was supposed to be filled with water (it wasn't), and all of them were dirty. So if you ordered a vegetarian pizza like I did, when they cut it maybe you would get meat on your pizza because the roller they used to cut it was dirty. EWWW

The gloves the employee used to make my pizza with were old. I didn't ask her to change them but I could tell.

The employees were so busy talking they forgot my pizza at the other end of the oven. It was sitting there for 4 minutes after the kids and everyone else at my table had revived their food before I flagged down an employee and asked them to push my pizza into the oven.

The rewards program. The employees literally don't know about it, such as you get 25 bonus points just for downloading it. They didn't ask me if I was a rewards member nor did they tell me about it. When I came back to get a cookie and asked about it, they told me I could scan my receipt, but they hadn't given me one, and when I asked for them to look up my order and print it out the employee was reluctant to do so. It was only after I pointed out I was probably less than 10 orders back as it was extremely slow, another employee came and they did it together. But I had to ask and wait for over 30 seconds before the employee agreed to help me.

While the food is good, the cleanliness, quality, and consistency of the experience itself when coming into the restaurant needs to be improved. It's definitely worth a repeat visit.... If these...

Let me just say that this pizza place is one of the best go to spots in the area. Hear me out. When they say it's unlimited toppings they do honor that. I was told that I broke the local record of toppings and it was money well spent. The manager there congratulated me for breaking the record and staff were very friendly as well. I did feel very bad for the guy making my order and I tipped him because I wanted to compensate him for the troubles. They are very gluten free and they have a variety of cheeses such as ricotta, cheddar, vegan cheese. They do have impossible meatballs which is a plus as gluten free eater and they do in fact have a lot of vegetables. They have ranch on hand if you request it. I bit into my pizza and wow it was stretchy and gooey and mouthwatering goodness that after took into that first bite I thought I died and went to heaven but I didn't want to go heaven yet because I wanted to finish eating my pizza. Let me just finish saying that after I was done ordering my pizza it was a leaning tower of pizza. I'm definitely coming back again. Hope everyone has a great...

First time trying this location. First impression was not good. We walked in to a lake. Literally. The whole front of the restaurant leaks water horribly when it rains. So they had roped off those seats and put up a sign saying to go around to order. Fine, we did that. We ordered our two pizzas. Tried to order desserts, but they said they didn’t “have the dough for that.” Okay, whatever, so no desserts. Pizza was mediocre at best. The thin crust was like rubber, and the toppings on the Five Star weren’t even warm. While we were sitting there eating, a gentleman walks in and ends up going under the railing, which their sign asked people not to do, but he didn’t read that far down. No harm, but one of the girls behind the counter proceeds to tell him, “We told you we don’t want you going under the railing!” Really?! It’s over and done and if you care about “people’s safety,” then how about you get at least two of those five employees off of their phones to mop up the puddle that is literally in front of the door! Unfortunately, the photos don’t truly capture the...