Starbucks — Restaurant in Irving

I’ve literally never left a negative review on anything in my 35 years of life, but whoever the guy was that worked there this morning went so out of his way to be hateful that I guess I can go out of my way too. I completely understand having a bad day or tragedy happens or maybe he’s just neurodivergent - but you know what, ME TOO, and I still manage to not treat people like they’re trash, even on my worst days. I got myself a coffee and then a cake pop for my daughter, no communication, just rang it up (over $7.00 but whatever) and I paid. I could TELL he was having a bad morning/day/end of shift so I was overly polite cuz I felt bad for the guy. But after getting my coffee we waited for the cake pop while he started making coffee for the next person. A line starts forming and we need to get going, so I stood at the serving bar obviously needing something. He set the next persons coffee there, completely ignored me, so I just kind of awkwardly but politely said “cake pop?” because I definitely didn’t want to stand in line AGAIN for something I already paid. Completely ignored me and went to the next person. Made their drinks as I stood there for a few more minutes, getting impatient, not sorry lol, but still pretty polite. He then set those on the serving bar and I said “We’re still waiting on the cake pop” even though he was obviously trying to keep ignoring us and I don’t even know what he mumbled, but he went to the back and came out with a container of milk for the other persons coffee. We never did get my kid’s cake pop. I was embarrassed and uncomfortable so we left. It was by far the most hateful interaction I’ve ever had and I...

I ordered an iced coffee with a little bit of half&half. When I got my drink, it was white with way too much cream! I tried it and it tasted like mostly cream. I mentioned it to the barista who made my drink that there was too much cream, so she remade it again and it looked and tasted exactly the same. She explained to me how she made the drink with a certain amount of espresso to cream and I asked if she was making an Iced coffee. Apparently the label said Cappuccino. So she went to make the iced coffee and again she put in a little bit of iced coffee and filled up the rest with cream. I told her it wasn’t an iced coffee, but she insisted they were the same. Anyone knows an iced coffee is not a cappuccino. So I had to tell her an iced coffee is a full cup of iced coffee with cream. In total, it took her 4 tries to make the iced coffee. I don’t know who is in charge of training these employees, but they need to be properly trained! I dont blame the barista for not knowing, but I won’t be...

Update 2020: my go to Starbucks now! They always make what I want and they’re awesome. Usually, I enjoy this Starbucks. Was kind of disappointed with the service I had today. Today (8/29/19) after 3, is happy hour, which includes refreshers this time and happy hour typically it doesn’t.. I was looking forward to ordering two refreshers, so I did. The young lady at the register attempted to scan “coupon” that she had, it didn’t work. So, I showed them the Starbucks app & the older lady at register became flustered and said the coupon isn’t working therefore we can’t use it... The ad on my Starbucks app specifically had a refresher photoed in the promotion and she just kind of was like whatever about it and not helpful - not the greatest attitude. In the past they have honored it since target is known for price matching, anyway... maybe she was having a long day - but that’s not a good enough reason to be...