Chase Bank — Local services in Irving

I wish I could give 0 stars. There are so many Chase branches in this area(close proximity) but really good for nothing.I am Chase Business customer. I have the Chase Ink Visa credit card. Chase sent me an email with an offer or promotion to open the Chase Total Business account. On October, 23rd around 4:50 pm I went to this Chase Bank branch at 7825 N MacArthur Blvd, Irving, TX 75063. Not much wait for me and finally I spoke to Teresa L. Hagan. I showed this email containing promotion code. She asked some more information like my business's FEID and other details. She talked about trying to sell more Chase products while looking at my Business details. I don't know why she was doing all this as I had already handed to her my Chase Business Ink Credit card. As I am already approved for the Chase Business Ink Credit card - she already has my profile. It should be much easy for me to get the Business checking account, right? But then she told me there is an issue "Franchise fees involuntary ended" so she can't open my account. I reached out to my TWC and they clarified that there is nothing wrong with my Business. Moreover I filed my regular quarterly reports and pays all the dues. If there was something wrong, how come Chase open my Business Ink Credit card. I believe opening credit card is more a risk for the financial institution than the bank account. Isn't it the case that Chase for no good reasons want customer to visit the branch to sell other products? I had opened my Business account with Wells Fargo in less than 20 minutes. Chase simply cannot make excuses that every bank is different lablablaah. I talked to Texas agency regarding about this Franchise issue and that's why the account couldn't be opened. They simply stated that it should not be the case. Anyway i initiated the process to make the last year franchise tax but won't go to this branch again. Chase has a lot of attitude and have good for nothing employees in the branch. Stay away from this branch. Rather than opening my account, this lady was more interested to know why i am not moving everything from Ally bank to here. I clearly told you 10 pros of Ally bank over this good for...

Dear Chase Customer Service Team,

I am writing to express my dissatisfaction with the service I received on December 16th, 2024 at your Chase Bank location at 7825 N MacArthur Blvd, Irving, TX 75063.

I visited the branch to update my last name on my account, as advised during a previous visit to another Chase location. Upon arrival, I approached Teresa, who had no one at her desk at the time, and asked for assistance. Teresa proceeded to look for another advisor to help me.

She approached an advisor who had just finished an appointment, but after checking his phone and noticing there were only five minutes left before 5:00 PM, he refused to assist me, stating that the bank was about to close. There were still about five customers in line waiting to be served by the tellers, and it was clear the branch had not officially closed yet.

As a former employee of Wells Fargo and Bank of America, I understand that customers who arrive before the posted closing time should be assisted, regardless of how close it is to closing. It was disappointing to experience this lack of customer care at Chase, especially since I had already explained that my work schedule makes it difficult to visit the branch during regular hours.

I left the branch feeling dismissed and undervalued as a customer. I would like to know if this behavior reflects Chase’s standard of service, as I expect better from a reputable institution.

Please investigate this incident and advise on how this situation will be addressed to ensure no other customers experience such treatment in the future. I would also appreciate your guidance on how I can complete my last name change without encountering further issues.

Thank you for your time and attention to this matter. I look forward to hearing from you...

Scheduled an appointment to get my name changed on my account and cards since I got married. First, no where does it tell you the correct documents to bring. I was also not notified prior by the person I had the appointment with. I tried calling the branch but they never answer the phone. I called the 800 number and they weren’t even sure but thought my DL is all that’s needed. I go into the meeting and do not have the necessary documents. They will not accept a phot of the marriage license. This could have been prevented. I make a second appointment and bring the correct documents. My cards will be expedited. The cards come quickly only it is the wrong cards, still showing my previous name. Can’t call the branch, they don’t answer. I called the 800 number and no problem, they will send the cards right away to make me happy, according to the rep. Cards come quickly, again, wrong cards with my previous name. Can’t call the branch, they don’t answer. Whether using the branch or the 800 number you’re spending 30 minutes of automation before you can get a person. The branch, you never reach a person! Call the 800 number. They say my documents were only submitted for my debit card and not my other cards. Why Chase Bank? They will send me a docusign to request the name change and want me to upload PHOTOS, of my documentation. The photos they wouldn’t accept in person at the branch. Why Chase Bank? By the way, this process will take up to 10 business days to get my cards. What a time consuming...