Waffle House — Restaurant in Irving

My wife and I were craving Waffle House this past Sunday after a visit to Las Colinas and to say we left disappointed was an understatement. I am usually not the one to complain, but WOW, I am this time. We entered the Waffle House about 11:45am on a Sunday morning expecting it to be busy and we would have to wait. The hostess came to us and asked how many and we told her 2. She said about 30 minutes, which was understandable and not a problem. We sat down and waited our time, while we watched several other patrons coming in trying to beat the wait and undermine the hostess and try to sit down at an open booth or chair, but she stepped in the way every time and put them back in line. If I got any good thing to say it was about the hostess. We finally got seated. The waitress came and took our order. My wife asked for coke and the response was, "we are out." Instead of then saying that this is what they had my wife had to pry it out of her. Coke zero it was for her and I got coffee. We then began waiting for our food and we were patient until we began noticing that people that came in after us and seated after us were getting their food, eating, and paying out and we had yet to receive our food. In the meantime my wife went to the restroom. Guess what? No toilet paper! When she finally got back from the restroom, after having to use paper towels, she sat down and I went up to the register where our waitress was standing. I remind you we had been at this Waffle House location for a little over a hour, sitting in our booth a little over 30 minutes, and our waitress came by one time to refill my coffee mentioning nothing about our food order. I asked the waitress about ow much longer our food would be and then another employee spoke up and asked what table number I was out. IDK was my response. Am I suppose to memorize my table number? They then said they would check on our order so I went and sat back down. After I sat down I hear an employee belt out that this was not McDonald's and it was Waffle House. If I wasn't so hungry and fired up about eating Waffle House I would have made a scene and left. About 10 minutes go by and finally another waitress come by and said our order was on the grill. I get things get busy. I get orders get lost or not turned in for whatever reason, but where has customer service went with your business. If you mess up, just own up to it. Check on your customers every once in a while and say your sorry for the delay, but instead we get back talk and no service. I don't get...

7:05 a.m. I had just finished a protein shake during my hour-long drive to work, hoping to review some nursing pathology notes before the world woke up. Instead, I stepped into a live-action Southern parable with a side of Waffle Houses’s new Springer Mountain Farm Chicken Sausage™.

My waitress was kind, possibly new. She brought me toast I didn’t ask for and four chicken sausages when I only ordered two. Maybe she looked at me and thought, this guy needs more or maybe I looked stressed beyond comprehension due to an upcoming test I had later that day. Either way, the Waffle House hospitality shined.

Two booths behind me sat a man with a black iPad preaching sin and salvation to another man who looked like he’d already heard this sermon a hundred times. And maybe he had, but I hadn’t. And I ended up contemplating my existence while I stared at the rising steam of my hash browns, wondering if my entire life has lead me eating this stack of starch. They both knew the staff by name and the staff knew them. Regulars. The kind of people who don’t need menus and know when the grits are fresh. The preacher’s voice carried just enough for me to learn about eternal damnation while trying to memorize nephron functions. He never broke eye contact with his companion. I don’t know if the message was being received, but it was definitely being delivered.

Then I glanced out the window and saw a man casually urinating in front of the tarot card reader’s shop across the street. It felt like a metaphor, but for what, I still don’t know. Fate? Irony? Sodium retention? Or if the owner of that establishment had predicted they might step in that water spot when they open that morning?

The food was exactly what I didn’t know I needed. Extra sausage, righteous chaos, an unsolicited version of Circus de Soleil’s without the acrobatics and just the water just across the street from me.

Five stars. Because only Waffle House can serve you breakfast, eschatology, and a minor public disturbance.

I will visit that tarot card reader one day. To ask if they stepped in...

UPDATE2/10/24 Today @1:45pm Was the worse ever! My waitress was amazing that's why i didn't snap lol.I really think she should apply as a Manager how she handled it 👏 Her Boss was in a bad mood under stress and took it out on all the employees, she was rude to ALL the employees. Instead of working TOGETHER&Ask for help. I guess she was stressed cause she was cooking all the orders&under cooked my eggs so I waited 30mins for another eggs. And we didn't get the waffles that came with the meals. She was behind on more customers not just us. I got full just drinking coffee&eating my sides hashbrown/bacon. When we were finally finished eating the cook came in already, catching up. We were looking for a spot to breath obviously this was not the place.Too much drama. Instead of waitress beefing with each other they were working&helping each other, Instead it was the Boss picking fights with the waitresses smh. I won't be going back until they change Manager. Message to Waitresses Keep working together&Always keep it professional like yall did today!!💪 I did get to see my waitress name tag it said $Bee Thank you again $Bee😊 I know you can run this place!! //////////////////////////////////////////////////////////////////// love the waffles😋 T-Bone too thin everything else perfect!! Sorry no pictures of the waffle🧇 I ate it quick🙈😅 My son asked for a Burger...