Wendy's — Restaurant in Irving

Do not ever visit this place. I stopped by this location and ordered meals for my family as well as myself. A total over $30, upon arrival to my house my wife realized that there was a large portion of our order was wrong. To be more descriptive, due to having chidren and two adults. We order the 4 dollar meals and the 1 bugers to stay within a budget. Unfortunately we were charged for all premium burgers instead of the 1 dollar burgers. I Tried to call the location that very night, and no answer. Called a total of 10 times, yes i called that many times. Decided that with the receipt, i would be able to go back to the location to fix the issue. I did not want a free burger, i just wanted to be charged correctly. I was told to wait for a manager, no problem there. When the manger approached, i explained the situation and asked for the assistance. I was confronted by a woman who told me " where are the burgers". I stated that i didnt understand, she repeated again "i need you to return the burgers". I replied they were for my children, and that I bought food to feed my family. I explained that all i wanted was to be charged correctly. I orderd the 1 dollar burgers, amd that the new employee at the front charged me 5 dollars for premium burgers which i had not orderd. She stated that i need to give her the burgers back. I could not believe what i was hearing. I explained again that i do not want a refund, just a correction on the pricing because we were charged incorrectly. I gave her the receipt, i told her i come in here twice a week to buy food. I explained the employees know who i am, ive never had a problem. That i just wanted the error to be corrected. Nothing was done to correct the situation, after all my visits. I would not recommend this place to anyone. My family or friends will not be...

Up and down Beltline there are not a lot of options, particularly as it gets later in the evening.

This is a heads-up for Corporate, the Franchisee, Management (if they care) or hungry/thirsty night owls like me:

On Sunday, June 26th, I got in line here at the Wendy's around 9:40. The line stretched around the front of the store. This is not the first time that this location's drive thru has been slower than molasses. All I was in line for was a Sprite. I figured I might order a JBC to justify the visit.

After 21 minutes in line. I pulled up to the order window. It was 10:01 pm. The crew member was short: "We're closed." I mentioned that I had been in line for twenty minutes and only wanted a drink. A full minute later, another crew member comes back more emphatically "WE ARE CLOSED." I ask about their hours and if there can be any consideration for the time I sat in line. By the way, there were at least five cars in line behind me. No response. I pull around. The car in front of me was being served.

I was frustrated, so I went across the street to the Quick Trip. The manager asked me what was up. He could tell I was bothered. I shared the story. He comped my order. So, I ended up getting my Sprite - for free!

The attached picture is from when I was at the stoplight looking back at the Wendy's, at 10:19 pm. Notice that there are still five or six cars sitting in line.

Either this crew is really bad about communicating to customers that they are closed (say by turning off their lights) or they singled me out not to serve me.

This is not a slight for all Wendy's. But this one store has dropped the ball several times in a row. With this time being by...

I ordered a biggie bag and a DBL baconator through their app. In the app I requested ghost pepper ranch sauce. When I opened my bag in my car there were no sauces whatsoever, so I assumed they forgot them. I had to go in and wait in line to ask for sauces. When I finally got to the front I asked for ghost pepper ranch, and they just simply said "we're out". Instead of telling me they were out originally and asking if I'd like another sauce in place, they just chose to not give me any sauce and let me be surprised by a lack of any sauce. Asked for regular ranch sauce and was on my way. The chicken nuggies tasted very strange, either something wrong with the product itself or with the oil they were using. Very possible they just haven't changed out their oil in A GOOD WHILE. Washed down the bad taste with soda and went back in for a refill only to see their soda machine was out of the vast majority of their options.

TL;DR pick another Wendy's, this one ain't it bro, there are better fish in the sea you don't want this...