Top Pot Doughnuts — Restaurant in Issaquah

After ordering three donuts and three drinks for my kids and I and getting an eye roll from the employee after ordering my drinks, they then told me it would take a while, because one of the employees needed to go on a break at 9 AM in the morning in the middle of a rush. I told them that we would wait, and after 15 minutes of them not starting my order and still serving people who ordered and paid after me. I got up and asked for my money back. The employees and had to call somebody and took an additional five minutes to refund my money and never once apologized. Didn’t ask if they could then start my order instead of giving a refund or anything. They clearly did not want to be there and hate their jobs. After paying $27 for three donuts and three drinks you think that they would be a little more prompt. Their customer service was horrible. One of the workers was even wearing pajamas and crocs. And continuously running their hands through their hair, and then touching the food and drinks that they were serving without washing their hands. This was hands-down the worst experience I’ve ever had a dining...

Top Pot is one of our favorite spots for treating ourselves and celebrating special occasions with something sweet. It's become a cherished tradition, especially when the doughnut craving hits. The staff at Top Pot are consistently welcoming and helpful, ensuring every visit is a pleasure.

The doughnuts here stand out from the crowd. Unlike others, like those from Krispy Kreme, Top Pot doughnuts have a satisfying heft to them. They're not just sweet; they're substantial enough to be filling, making them a perfect snack or even a decadent breakfast treat.

While the ambiance is straightforward and no-frills, it's all you really need when the main attraction is the doughnuts. The seating and decor are basic, but that's hardly a concern when you're enjoying some of the best doughnuts around.

I highly recommend Top Pot for anyone looking to indulge in high-quality, delicious doughnuts in a friendly environment. It's a great place to satisfy your sweet tooth and enjoy a moment of simple joy with family...

Normally going to top pot is a pretty fun experience. This time I had three cars in front of me and it took over 15 minutes to get helped. The sign had a lot of stickers over it with pricing changes which would be fine on its own. When I got to the front they said they didn't even carry some of the things that were on the menu and explained to me that of the three sandwiches listed, only one was normally available but they were out of it that day.

Seems strange to have a menu that is so infrequently updated that items that they don't even carry would be on it permanently. Also it's fine to update your prices and menu items but it's best to do it in a way that's clear to customers while they're waiting to be helped.

Overall, the customer experience could be here improved as well as the signage. It was disappointing to wait in line for so long just to find out they never carried the items...