Arby's — Restaurant in Jackson Township

I've been going to the Arby's at Georgesville Sq for about 20 yrs since it's 2 miles from my house but this Arby's on Stringtown Rd is on my way home from my daughter's house in Grove City so I've been going there more frequently now. The remodel looks great and was much needed. The food has always been good but the employees... I was there last Sat night at 8:00 pm. There was no one at the drive thru or in the restaurant. I saw 3 guys working there behind the counter. One was working the drive thru, another in the kitchen and a 3rd guy was walking around with a cleaning cloth and spray bottle. I walked in and was ignored but I waited patiently. Finally the drive thru guy walks over to the cash register furthest away from me. I walk over and say a fish sandwich to go please. He says $4.69. I handed him a $5 and he gave me back my chance never once looking at me or saying anything. Then he walks away and starts arguing with the kitchen guy. The kitchen guy drops my sandwich off front to be delivered to me but is arguing with the drive thru guy while I stand there waiting to get my sandwich so I can leave. I finally catch the eye of the spray bottle guy and politely ask him if I can please have my sandwich. He puts it in a bag and hands it to me actually looking me in the face, unlike drive thru guy. And I have to add this isn't the first time I've experienced this treatment as a customer at this location. I've never been treated like that at the Arby's at Georgesville Sq.

6/3/2024 Update: I want to update my review from 4 mos ago. Things have changed and are much better at this location. I'm now given a friendly greeting when I enter the restaurant. Eye contact is made when I place my order and there is acknowledgement when I pay. I'm given another friendly statement when my food is delivered and as I'm leaving. Plus the place looks great since the remodel. I never had a problem with the food, just the service and it is...

This is probably the worst managed fastfood restaurant in Grove City and maybe the worst Arby's I have ever tried to patronize. I have now attempted to eat there 3 times. The first 2, no roast beef. Really? Its what the place is called for christ sake! They were also out of curly fries and the shake machine was broken. The kids rattled off 3 or 4 other things they were unable to provide. Tonight was strike 3. I even called to ask what they didn't have tonight bed I attempted my visit. Tonight, the shake machine is still broken and no curly fries. But they did have beef! I headed over there and went inside so there was no confusion when I presented my family dinner coupon. Well, I stood there for several minutes while 6 people behind the counter were trying in vain to expedite an order or 2. There were 6+ checks in que waiting to be started. No one bother to say a word to me but the little girl working the drive thru window made eye contact several times. No words though. Strike three. If I want Arby's, I'll just stop at the restaurant in Upper Arlington after work. They never disappoint. Good...

0 STARS FOR ARBYS ON STRINGTOWN WORST SERVICE EVER! ONLY ONE AT DRIVE THRU NO ONE INSIDE TOOK 20 MIN GET FOOD! GOT 2 SEPARATE ORDERS! GOT DOUBLE BEEF N CHEDDAR NO CHEDDAR NO ARBY SAUCE ORIG BEEF N CHEDDAR BARELY HAD SAUCE & CHEDDAR 2ND ORD WANTED LARGE CHEESE STICKS GOT MED AFTER PAYING GIRL AT WINDOW TRIED CHARGING ME AGAIN! GOT ALL BAGS OF FOOD BOUT SHUT WINDOW WITHOUT GIVING ME OUR DRINKS HAD TO ASK FOR SMALL JAMOCA SHAKE GAVE TO ME WITHOUT LARGE COKE HAD ORDER, HAD TO ASK FOR IT! TOLS FIRL GET IT TOGETHER MADE EXCUSE THEY WERE BUSY! BUT AGAIN WE PULLED UP NO ONE AT DRIVE THRU, WHEN LEAVING WAS 6 CARS, CAUSE THEY WERE SO SLOW IN MAKING FOOD! GUESS WILL GO BACK TO CUTTING OUT FAST FOOD JOINTS! SO MANY OTHER OPTIONS TO CHOOSE & SOME WITH DELIVERY! SO DONT RECCOMEND ARBYS ON STRINGTOWN, DEPENDING IN WHOS WORKING IF YOU GET GOOD OR BAD FOOD/SERVICE! SO AVOID ARBYS ON STRINGTOWN I KNOW I WILL FOR A VERY LONG TIME, IF I EVEN EVER GO BACK!! AGAIN 0 STARS! WRONG FOOD ORDERS &...