KFC — Restaurant in Jackson Township

Over the years, I've randomly stopped at this KFC. I have preferred locations, but those one is sometimes convenient. I dread giving this one another chance. My orders were often messed up in the past. The chicken is sometimes smaller than other locations, and it's usually too well done and dried out.

This past visit was what I've come to expect from this location. They didn't have enough pieces to fulfill my order as ordered, and I didn't want to wait 13 minutes..

The worker was very polite and accommodating. I accepted breasts in the place of a couple thighs. (Not a fan of white meat, so I'd ordered three dark.) I also grabbed one extra crispy.

Regardless the type, the chicken was dry and overcooked. The flavor seemed off, compared to what I'm used to. It just wasn't very good. It was a disappointment, but I took a chance going to that location, out of...

The food at KFC is usually great, and service is fast, which we appreciate. However, we’ve had the same disappointing experience with customer service multiple times now.

After receiving our order, we kindly asked for a cup of ice water. The staff member gave us a rude look and responded with, “That’s all you ordered?” We asked again, thinking she might not have heard us, and she finally gave it to us—but not without attitude. Unfortunately, this wasn’t the first time this has happened. This is the second and third time we’ve encountered this kind of response when simply requesting water.

Great food and efficiency are what keep us coming back, but the customer service needs serious improvement. A small request like water shouldn’t be met with rudeness, especially when it’s a...

The food was made to my order based on the kiosk entry. My order was prepared quickly and looked quite appealing. The food was hot and cooked to my satisfaction. I remember when the honey packets were filled with just honey and the label simply stated “honey”. The ingredients are now corn syrup, high fructose corn syrup, honey, sugar, natural, and artificial flavor as stated on the packet labeled as honey sauce. I realize the additional ingredients make for a lower cost condiment and helps to increase the bottom line for KFC, but the flavor is not as good and is certainly less healthy. The only way of receiving a receipt is either email or text according to the kiosk screen. I would like the option to have a printed copy available. Overall, the dining experience was good. I...