Tim Hortons — Restaurant in Jackson Township

I want to take a moment and give credit where it's due. They have Mothers Day... They have Fathers Day.... but there is no Employees of Tim Hortons on Broadway Day and that my friends is a TRAVISITY! I have been consistently going to this location daily (with only few exceptions) for well over a year and that has nothing more to do than the service alone! Even if I know its lunch time and they might be out of my plain bagel at the moment instead of going to another location I still drive to this location because of the service and friendly staff. Its like talking to long lost family/friends. Most know my order and greet me with it as they see my car pull up to the speaker. Devon is wonderful, and so funny! Annette is so sweet and caring, I could go on and on about every single employee, its like they all fit perfectly at this branch you couldn't get a better group together to accomplish all that they do. Honestly (and don't tell my fiance this) When I've already had my coffee and ate at home I still drive to Tim Hortons without realizing it and as I put my extra creamer in my coffee I think to myself "this was a waste, but not totally because of the interaction I have with the staff" I hope that you pass this on to the owner of this location, the boss and manager as well because they need to know that its the extra attention and few seconds their employees take that make this location successful. If ever im in line and something looks to be taking a minute or 2 longer than normal I automatically think "I hope their a regular too or are about to be and someone's at that window making that person's day by taking those extra few seconds to connect on a personal level" ......

Seriously I could write a book! But my ice caps melting and my bagels getting cold, but honestly Ill pull out of this parking spot and pull back through the drive thru and ill PAY for a new order just because of the employees AND that right there is the STAFF every fast food/restaurant should...

I do not typically write reviews but with the experience I had today, I felt like I needed to, just to be the voice for the poor employees.

Right when I walked through the door I could sense a tight environment, like the staff was stressed out. After trying to figure out who was supposed to take my order the cashier informed me they had no creamer (it's a coffee place on a sat morning at 10am) then I was informed they had no lettuce or tomato for the BELT sandwich I always order. I asked why they did not post anything to let us customers know and they said "upper management said we are not allowed, I wrote it down yesterday and was told to take it down." Great customer service experience to not post anything for us. It would have been helpful to keep the line down on a Saturday morning but instead customers were getting frustrated because I was caught off guard and had to figure something else out. The poor cashier was so scatter brained because a lot of people fail to understand this is not the front lines fault. Finally after my order was placed I was waiting for my food and the employee making the food asked that I write this review because things were so unorganized and they were extremely stressed. It seems that every time I go there they are out of stuff or the machines are not working. If upper management cannot run the place correctly try it trickles down to the front line and today was very obvious there is a problem. The front staff is very nice but it seems like there are a lot of issues...

I am a door dasher I went today to pick up an order for a customer Sunday 7/14 around 11:10 am . It wasn’t very busy maybe 3 in drive thru line and at time no one was inside . The girl was very friendly made part of my order and then replied just waiting on sandwhich . Ok I sat down for 10 minutes . They both were helping drive thru . I finally got up because he was making sandwiches but not for my order . She said you didn’t get your sandwhich yet . I replied no. She mentioned agin to gentleman making sandwiches he said he takes care of regular customers first . Well I have never heard anyone reply like that . I asked for his manager . The manager a man comes out and asked what problem was I replied that I had been here 10 minutes and drink melting . And your employee replied he helps customers first . He replied that this was right customers come first . I replied I have been here 10 minutes didn’t seem to care . Replied did I want to wait on order he could gladly pass to someone else . And also to never let me deliver there again . Ok number one I am 58 and never treated like this in my life . All on camera how I sat down and waited also girl could be talked to and what they said . He also didn’t apologize which he said he did twice . He lied !!! Please be kinder to your customers and dordashers and pleas look in to how your manager and employees...