Chick-fil-A — Restaurant in Jackson

I visited Chick-fil-A during the lunch rush—understandably a busy time for any restaurant. However, this is now the second time I’ve left more frustrated than satisfied due to operational inefficiencies that seem glaring, especially for a brand known for its service.

Despite a line nearly reaching the front doors and a drive-thru wrapping entirely around the building, only two registers were open for inside orders. Two. This is not a minor oversight—it’s a significant bottleneck that clearly fails to meet demand, especially during peak hours. Why are there no self-checkouts like Panera, or additional registers to expedite the process? It’s 2025—this shouldn’t be a radical idea.

Even more disappointing was the handling of carryout orders. I could see my bag, prepared and ready, sitting for minutes while no one acknowledged it. Runners weren’t running. Employees lacked urgency. With only six minutes left to get back to work, most of it had been spent waiting—not eating. Finally, someone stepped out and vaguely asked for names to “find” bags that were visibly right there. The lack of coordination was baffling. when going to other locations with smooth oiled machinery. It was as if I had stepped into a McDonalds.

Meanwhile, the manager was stationed at the point of food distribution, seemingly disconnected from the chaos unfolding just feet away. During a high-traffic period like lunch, proactive oversight and strategic delegation are not optional—they are essential.

Chick-fil-A is known for quality food and courtesy, but the guest experience is only as good as the systems supporting it. Please consider:

Adding more order stations or implementing self-checkout kiosks

Assigning a dedicated carryout runner during peak times

Actively managing the lunch rush with a sense of urgency and foresight

I offer this critique not to tear down, but to elevate. Because your food is worth waiting for—just...

Not everyone has a lot of money, we stopped in and ordered our food and paid for it, everything went great. We pulled up a little further, they told us they were out of Mac & Cheese. Okay no big deal, we said we would take fries. Then they said okay we will cancel your last order and retake payment. I said no you can’t because I have been charged, if you cancel and retake it, it will recharge my card without refunding the last order. It will take until tomorrow for it to get back into my account. I don’t have a lot of money so I know how my cards work. Along with I managed chipotle, so I tried to explain all of this and that if they do this I won’t have enough for gas. Even showed him my gas gage. Showed him how I have the money already been taken out. And that if they charge my account again I will have absolutely no money. I told him you already charged me and you are going to just cancel my order and recharge me. He said they would fix it at the window. I got up to the front, they handed my food. Then tried to have me give it back be they canceled my order. That I never gave permission to be canceled. I felt very disrespected and couldn’t believe this was how they want to represent their store this way! They still wanted food back saying you will get your money back in a couple hours. I said again I didn’t ask for my order to be canceled. Well I kept food because they gave it to me, and I still haven’t received my so called money back. But if I don’t the chicken sandwich was good, and worth buying again.

If Nothing else I hope they learn you can’t just cancel orders without customers permission. Not our fault you ran out of Mac & Cheese could have just put fries in place instead of canceling the whole order. If you want to account for the food figure out a better way instead of making your customers day worse by not be able to eat...

Place looks nice but if they lose your order, they’ll say the charge will drop and simply send you on your way, still hungry with no food, with no “I’m sorry for our mistake, let me make you what you ordered for this inconvenience.” And then they will STILL charge for your food anyway that you never received.

I will never go back, to this or any other chick fil a location after being mistreated and money taken from me with nothing given in return.

Update: It's been 3 days since the assisstant manager, Henry, Told me that the franchisee would call me back and refund my money and I have yet to hear from the franchisee and still dont have my money.

This is honestly the worst experience at any food establishment I have ever had and can't wait for this to be over and have my money back so I don't have to deal with this company.

Update #2: After finally hearing from chick fil a cares ALMOST 3 WEEKS LATER and getting a half assed apology and throwing "free food" at me (I still didn't get my money back so I don't know how they construe that as "free food") to get rid of me and this situation they created. I got my money back by doing a chargeback with mastercard using up more of my personal time and gas. Quite frankly, I now feel they owe me for that as well which I know I'll never see (obviously).

It feels nice having this done and over with and no longer a customer at this location or any other chick fil a after finding out this franchisee and corporate literally do NOT care if they keep their customers happy or not by GIVING FOOD THEY PAID FOR.

Peace out chick fil a. see you and your...