PJ's Coffee — Restaurant in Jackson

This place is absolutely terrible. My sister, my wife, and I have been going to this PJs for about a year now. Each time we go it gets worse. Each time we hope it gets better because it’s so close to our house. On top of that we’ve had good experiences with other PJs. Today was the last straw for us. My sister and I ordered two coffees and when I get there, they tell me that they refunded my money because they were out of both. I understand being out of a product but not finding a way to notify your customer and allowing them to show up right before they have to be at work is absolutely ridiculous. It would be nice if they found a way to notify us within that 30 minute timeframe so we can at least pick something else up before we have to be at work. And the one thing that bugs me the most, is that there is no real reason to order online to through this place. They will not make your order until you get there and then they make you wait on everyone else when you’ve ordered 30 minutes ahead of time. What is the point in ordering online if I have to come in and wait for you to make it when I get there? The entire point of ordering online is to have it ready for when I get there so I can pick it up. It bugs me when you give me a timeframe and tell me it will be ready within 15 or 20 minutes and when I get there they haven’t even started on it. This isn’t one time this is every time we order online. Maybe I can understand if I order something online and I’m waiting to pay in the store( I’m not quite sure if you can even do that). Anyway, It should be done when I get there at the time that I am given. What makes It more infuriating, they remember all 3 of us and our names. But they still won’t make my coffee after I order it online until I get there, which is ridiculous. I like PJs, but this is the worst service I’ve ever had at a coffee shop. Within 2 miles you have a Starbucks and a cups. Knowing your customers chose PJs over those 2 should make you feel good. But I’m telling you now, if you’re in Fondren, you’re better off going to the other two. Both of them have your order ready and waiting on you after you order it online. I will say this they will find a way to contact you if they don’t have something you ordered. I hate that I’m even defending Starbucks, but in this case, I have to give credit where it’s due. I like PJs so I’m hoping management can fix this issue with the online ordering because it’s absolutely pointless to order online right now. It’s been going on this way for a long time. I hope everyone else has better service than what I’ve...

I'm normally pleased with PJ's so when I come to town, I like to go there for coffee and breakfast at least once. Yesterday, I placed an online order since I was tight on time and didn't have long to wait for an order. My order was supposed to be ready at 9:32am. I got there at 9:31am and waited at the pick up counter inside. The 3 workers were all moving at a non-urgent pace. There were 2-3 cars in the drive thru when I got there, so I went inside to pick up my to go order, thinking it'd be quicker. When I was finally greeted, I was told "ok, we're starting your order right now" . I was shocked. Why place an online order if it's not going to be started until you get there? While I waited for 1 chai tea and 2 hot breakfast items (which just needed to be warmed), 2 walk in customers came in. To my surprise, they both received their drink orders before I got my order ahead items. I waited over 10 minutes for my order that said ready by 9:32am and watched no sense of urgency by the 3 workers. Of course I had to be patient if I wanted my order but when you're in a hurry, it's frustrating. Especially for TWO new people to be helped before you as you're sitting waiting at the pickup counter. I might just have to go to my usual Starbucks next time. As busy as they always are, they move with urgency and give the perception that they want to service customers at...

My go to is usually Cafe Du Monde for a frozen coffee when I'm in Nola. It's Vietnamese level strong, it'll restart your heart, but then give you diabetes. Frozen coffee is not blended coffee, it's not a frappuccino. It's slow churned to have the consistency of an icee/slurpee with a nice crunch.

I am so happy that PJ's is now in Jackson across from Surin Thai. This is the granita, they can flavor it how you like, or just straight up. Y'all this is good! Wished it was slightly stronger, but the sweetness is just right for me, most people would probably want it slightly sweeter. The employee told me that I can get it with even more of a crunch to it, I just have to request it 🤗

This is a large for a little under $5. This place is so cute, roomy, and has an outside patio where you can sit, sip, and enjoy...