Charleys Cheesesteaks and Wings — Restaurant in Jacksonville

Very ok food and questionable customer service. The man that took my order was well mannered. The rest of the staff were extremely unprofessional and inappropriate. There were some workers behind the counter that were greeted by a group of maybe friends or family, right in front of the cashiers line. Some went around to give each other a kiss, hug etc. The group of people visiting were blocking the service line to receive or order food. Employees shouldn't be spending personal time on the clock socializing and not paying attention to customers. If they are, do it in an area where the business isn't halted. As my order number was called I went to pick it up and I said thank you, with no response or reply. Would've appreciated some sort of manners, even if it wasn't in English. Ordered the new Kentucky Bourban Cheesesteak, had a great texture with crunchy fried onions along with tender meat. The sauce was a little too sweet for my liking. Asked to add mushrooms which they did. The sandwich can end up soggy if you don't eat it right away. It is located within the...

This was not a good first time experience. I placed an online order, as I had a limited time window. The app requires an upfront payment, even better, that means they should prepare the order (one sandwich) as promised on the app (3:01 pm). I arrived at 3:05 pm, and was told, "they just started your order." Ten minutes later I inquired as to the time it would be ready? The response was "He didn't see your order" when I asked how much longer? She turned and picked up a bag that was sitting on the back counter for some time and said "here" When I asked how long it had been there, I got a very ignorant shrug of the shoulders.

Obviously, you won't see me again. The sandwich was like warm, and I had no time to wait. Sadly it's what I...

Snoby lady can't speak much English. Or atleast acts like she doesn't and refuses to give me the rest of my change. I get it's only 35 cents but 35 cents from each customer all through the day and it turns into alot of money they they steal. Use card payment not cash and don't bother trying to get the correct change if there willing to play dumb

Second review 1 year later. Tgis place really struggles to get stuff right. Double and triple check that 1 you actually have the food you ordered. 2 that all the food is actually there. 3 enjoy the 15 minute wait at the counter as the just meander around trying...