Domino's Pizza — Restaurant in Jacksonville

Well first I tried calling and was hung up on several times and then I decided to place my order online and I wanted extra sauce on my bread bowls so I tried to call again and by the time I got to 12 attempts I finally got someone to answer the phone and I was explained that I was disconnected because they were trying to call me back to notify me that my order would not take an hour but two hours or better. So I offered to come and pick it up. They offered me a 2 liter and place of the delivery charge I asked if I could get three individual sodas and instead of that and they agreed. I get there to pick up my food. It was explained to me that they're short-handed and that it has been a hectic night. I said I get it I understand. So when I get home and open the boxes of the food I realize that they're not in bread bowls there in fact and aluminum bowls. So I checked the order stickers on the boxes to make sure and one of them did say aluminum pan Which apparently I ordered it incorrectly. So I call back up there to only be hung up on again several times and then when I finally got someone on the phone I explained the situation. And as a response I was told that one of them I ordered was in an aluminum pan and I said okay well what about the other two they were supposed to be in bread bowls and they're not. So at that point I was offered a $2 credit and asked if that was feasible. I said no I would like to have what I ordered. Then I was abruptly asked well are you going to come back up here and pick it up. I said yes so I go back up there pick up my replacement order was told it was fresh out of the oven it felt hot and they gave me some extra sodas for the inconvenience which was excellent. But lo and behold when I get home and open the boxes everything is undercooked. So now I'm feeling like this is ridiculous questioning whether or not I should call back up there again and fear I'm going to be hung up on again so I call again and I get the girl that I talk to you the first time very polite very, accommodating very apologetic.she offers me a credit. I told her at this point I just want my money back. She said I could get my money back or a credit . I told her whatever she felt appropriate. She only gave me a refund.(that I have to wait three or four days for). I actually told her at this point I would not be returning as a guest and she was not bothered by that. Even though she did thank me for being so understanding and accommodating, all I wanted was a hot bread bowl with extra sauce! I made multiple trips and with no success, still ended up with sub-par food! After multiple chances I feel like there is no excuse! The replacement meal should have been the redemption! In fact, it was just as bad as the first attempt. In fact worst!! Because, if you knew you screwed up the on the first try, the second try should have been perfect!! I am a manager in the food industry and I get it. We run short staffed. We run high ticket times. But If a guest goes out of there way NOT ONCE but TWICE!!! Make it...

The convenience of having the store as close to me as it is, is definitely a plus. However, the total lack of interest in taking care of the guest from this particular location I find appalling. I have been in the service industry for years. From frontline to prominent leadership roles and everything in between. Recently, I tried to redeem a coupon for an order of bread sticks. I ordered online and found no way to redeem the coupon so I called the store. I explained the plight to the young lady and asked if there was a way to add the breadsticks to my order and that I would give the delivery person my coupon. Very strictly with a bit of an attitude, she replied no that it wasn't possible and that I "SHOULD" have redeemed it online (ignoring completely that I wasn't able to do so). Even an explanation of how to do it the next time would have been more than sufficient. I understand bad days, lack of understanding on how to handle a situation, new employees, poor leadership, etc. But I do not understand the abrupt response with absolutely no care for a customer.

Today, I again ordered online. I realized that I was short cash for the delivery, and all that I had on me was a 100 dollar bill. So I promptly called the store and asked if there was any way that the delivery person could bring change for the hundred. Now I clearly understand the possible safety issues that could be involved, so it truly was more of a request than anything. Again, the attitude. "My drivers only carry change for 20. And again, I'm not an idiot. I understand the reasoning behind it. It's the inability to show just a bit of empathy that was missing. Something as simple of thanking me for being a customer and that she was sorry that she couldn't help (anything).

The sad thing is that the delivery people I deal with have been outstanding. I tip them well and thank them when I see them.

I have picked food up, phoned in orders, as well as ordered online and as a result of this recent treatment, I will never order another Domino's Pizza again. I will do all that I can to tell my family and friends throughout this country (I'm from Los Angeles and have relatives in Chicago as well as NYC) to do the same.

I can't help feeling however, that for some reason, that this feedback will fall on deaf ears just like my experience with the your store #5100 on Roosevelt Bl. in Jacksonville, FL did.

Sincerely,

Michael...

I don't negatively review places very often but after my experience tonight, I really feel like I have to say something. I placed an order at around 2115 that, according to the fancy pizza tracker, was "double checked for perfection" at 2137. When it hadn't been updated or arrived by 2230, I called and was told they were "waiting on a driver." Alright, cool, got it. Another hour later, at 2348, I called again. This time I heard "oh, that order isn't here, I'll remake it for you and have it out in 30 minutes, sorry about that." Okay, that sucks, but at least they're fixing the mistake. At 0030, 30 minutes after the store closed, I called again as I still had not received my food. I was told that they forgot to remake my food, and that now the store is closed and they could offer me a refund and credit. This is beyond unnacceptable. I am a really patient dude, and understand that sometimes stuff happens and orders get messed up. But to fail to make and deliver my order three times, with the reasoning of "I forgot" is absolutely absurd. The worker was so nonchalant about the whole experience, I am just floored by how terrible the customer service was all throughout this ordeal. At the end of it all, I sit here without food, with all my other avenues to get food closed, and feeling like an idiot for being so polite about the whole thing while no one from the store...