McDonald's — Restaurant in Jacksonville

Another great customer experience thanks to the folks at this McDonalds. Your awesome performance even caused a fight in my home. My order wasn't even close. Wife stopped by in order to grab a quick meal on a Friday night while we have 3 sick kids anxiously waiting for their "happy meals". She purchased a double Qtr lber w cheese (mobile order) and added mac sauce at the drive thru and got a single w out sauce. Sweet Tea no ice came all ice as if you guys wanted to just ruin someone's evening. For the happy meals my kids got multiple apple slices when no one wanted anything but fries. My son got a double i guess the extra pattie was good on his sandwich and thank you for making it with onions and ketchup after it was specifically asked without. Oh my large fry was half filled and three days cold. I took one bite of my burnt bun burger and out of anger I slammed it all in the trash. It is not my usual thing to do this but you guys must understand that people don't deserve this even if you are having a tough day or a busy one. Quit that place if you're not a fan of providing a decent service to folks. Have a wonderful day McDonalds I'm not coming back to this place again. 1 star could've been 0 but it...

McDonalds has a reputation for quick service. With mobile ordering, the process goes much smoother. UNLESS YOU ARE ME TODAY AT 7pm.

I placed a mobile order upon clocking out at my job, about 5 minutes away. I set my order for curbside, and put in my parking number as soon as I arrived. I got to the store about 7:10 and got the message my food would be out shortly.

I waited. I waited some more. In fact, I got through half of an episode of Greys Anatomy before I realized how long I was waiting. Someone else had pulled in, been served, and replaced by another by the time I recognized how long I was waiting. I saw a worker, asked for an update since at this point I had been waiting over 40 minutes at this point.

She immediately returns with my food, gives me a small chuckle and says “I didn’t see it up there! Have a good night hehe!” At least she was smart enough to make sure my food was fresh.

Barely an apology is ridiculous work, especially from the PIONEERS of FAST FOOD. What a waste of time. Won’t be back at...

This location should have the doors closed PERMANENTLY. They are definitely napkin nazis. Make sure you ASK for a straw when you order a drink or else you won’t get one. Make sure you have a bib to put across your good clothes otherwise you will have “something” dripping all over yourself. If you order a sandwich, expect it to be fanned across the box and half of your cheese stuck to the lid due to them putting the top in one side and the bottom in the other and then slamming the box shut. Don’t order ice cream, the machine probably doesn’t work. Making sure everything is in your bag doesn’t do any good because what it says is in the box, probably isn’t what IS in the box. Don’t bother ordering anything the way YOU want it because you are going to get it however THEY want to fix it...and this is on a good day. I think this is the WORST location...