Starbucks — Restaurant in Jacksonville

I can not be more disappointed in a return experience. Before this store had transitioned to a new location with a drive through, it was across the street. I had never had any issues with this location and the drinks and food provided were always great, customer service was amazing, and overall nothing to complain about. It's a shame I do not have that same experience anymore. A month back I visited this starbucks through the drive thru with my girlfriend, who happens to also be a starbucks barista at a different location. Baristas and other employees are all assigned a number and with that come benefits like discounts and markouts. The amount of discount applied varies from location to location, but we are always able to get some sort of discount without a hassle. The problems started with how the discount was handled on the first visit. Taking my order was fine, however when I pulled around to pay and my gf supplied her partner number and asked if she could use her markouts since she was going into work that day and can usually get 1 drink and 1 food item for free from any other location on days that she has a shift, this is where the problem arose. The worker, Jane, was extremely arrogant towards my gf when she asked for the markout, touting something along the lines of "You know you aren't allowed to use that at other locations." This was odd because we had never been told that and we frequent other locations all over town. Whatever not a huge problem we were still given a flat discount and paid. However the problems continued as Jane then left the window without giving us the other half of our order, and went to go speak to her manager. We didn't ask for clarification on the rule we had just simply said, "okay that's interesting we had not been told that before." She comes back about a minute and a half later and says, "yep I just spoke to my manager and that rule is in place at every store, you should know that." Very rude attitude, and once again we were nonconfrontational. I said thank you for letting us know and we left, albeit annoyed as time was wasted asking questions just to rudely inform my gf. We were already running behind as we were going to meet my mother for a house showing across town. I am upset because my mom had always said Jane was her favorite worker, always welcomed her, knew her order... etc. Then today as well, 6/26/22 we returned to get my gf's mom a drink and pastry as she had just flown in from Brazil and she was on the way to pick her up from the airport. Pulled up to the window, and once again we were greeted in a rude manner, "I remember you guys, my manager said you could only use the markouts at your store within 30 minutes of clocking in." I can not stress this enough, we were there to get our drinks/food and go. We did not ask for further clarification, we did not even ask for a markout, just supplied my gf's partner number and accepted a flat discount. Jane did not say anything along the lines of "here's your drink have a nice day" or anything of the sort, she just held the drink out coldly, and I said to her while leaving, "please do not remind us again." While this is not a critique of the whole store or the food, it is sad to see that someone with such a problematic attitude is working customer relations at the drive thru window. The fact that she can be nice to my mother but is repeatedly rude in her mannerisms and tone when my gf and I visit. We will not...

Previously I’ve had pleasant drive thru experiences. Today I decided to walk in with my family only to be utterly disappointed.

I ordered what I wanted how I wanted it and I was told I couldn’t order that because the cashier would “get in to trouble”.

In my many moments spent analyzing this situation, I assume that I was suspected to be searching for some sort of loop hole in pricing from a company that charges upward of a gallon of milk for a routinely made, visibly low quality, and inaccurately made beverage.

I very gently explained to the manager that their approach is too focused on protocol and should focus on creating customer focused experiences. This does not mean give a discount. This does mean assume the best of your guest while utilizing professionalism, kindness, and common sense to reach a high quality mutual relationship between guest and establishment.

I don’t care about the price. I do however expect to have a quality experience and not be greeted with excuses when I make a request.

Sure this maybe assumed to be entitlement. The truth is that I only desire to be treated the same way I treated my guests during my 3 years as a barista.

I stated that I wanted vanilla several times. Of course that was too great of a task for a team that’s focused on protocol and not the customer experience. Starbucks aims to make the customer feel like they are at home. Instead, they made me feel homeless: as if I was seeking to attain something for nothing.

Lastly, I must say that Jade finally perfected my beverage after my initial order finally pierced its way through the corporate robots at the register. Jade always saves...

I know this sounds like a rant, so I apologize. This is probably the only Starbucks I've had constant bad experiences. I actually can't remember a bad experience I've had at any other location.

Today I ordered a caramel apple spice, received some kind of apple oats drink, and when I asked if they could give me what I ordered, they said they gave me that drink because they were out of apple juice. Why would anyone do that without asking? I wanted a non-coffee drink. And they should be better at keeping things in stock. There's a grocery store across the street. I paid almost $7 for something I did not want. I usually order through the app so this kind of thing doesn't happen, but online ordering was turned off.

This location is also not set up for people who need a wheelchair or other assistive device. I had to constantly move chairs to move about a minimal amount. I was a little surprised to see that there wasn't at least one table set up to be easier to sit at, but I don't know that that's a requirement. I've just seen it at other stores. I've also had trouble in the parking lot, because the drive through is just before the handicap spots, and the line keeps you from being...