Wingstop — Restaurant in Jacksonville

Wingstop uses third party apps to deliver their food. I SPECIFICALLY ordered from their website so that I didn’t have to use Uber Eats. I’m tired of my food getting stolen and arriving with items missing. They used DoorDash to deliver my order😐 I waited 40 minutes for my order to arrive. The driver finally picked up the order and then canceled my order! She got $60 worth of Wingstop for FREE. There’s no way for Wingstop to track the drivers and once the driver canceled it I didn’t have any way to contact the driver either.

The good thing is that the Custer service at Wingstop was A1. They remade my food (which may this a 2 hour process & I had to go pick up my food… apparently what I should’ve done from the beginning😑) and they compensated me with extra wings. The manager and cashier were super friendly. I appreciated them throughout the process! So no hard feelings for this location specifically, but I have to leave the review so that others are aware.

I contacted DoorDash and they didn’t do anything. Wingstop needs to hire delivery drivers and stop trusting their customers in the hands of scheming DoorDash drivers.

Point is:: If you order delivery just know it’s...

Unsafe food and trash customer service - hope this place closes soon! First we were given burnt tenders, went back to get a fresh batch, kid tried to argue that they were going to be the "same color" if he cooked them again. Got the replacement (not the same color AND surprise! they were actually sauced this time lol) except now we were served completely raw chicken. Went back again, this time for a refund because never again, only to be met by a very unqualified and unprofessional young lady, stating she's the manager, and very upset. She wanted to proceed to explain why she was right about the previously burnt chicken when all I was looking for at this point was a refund. When asked why she was so upset about my request, she stated "because I've been here 7 hrs". I was given a refund but unfortunately for this company, seems this franchise may be costing them product and customers! For their sake, and the safety of their customers, I hope they increase training for the employees handling food as well as management skills for...

If I could give something below 1 star I would. Never have I been to a place with equally bad food and service. Me and some friends placed a very basic order for wings all together and we ended up waiting well over 30 minutes - probably closer to 45 in all honesty. We saw countless people order and receive their food prior to ours. What was worse is that the waiting area in the store is very small, and with the layout, all the heat from the kitchen made its way to the front. And at this time of year, waiting outside isn’t any better. Eventually we are asked what we are waiting on and we mention we already order. They admit that they forgot our order and would “get started”. We finally get our food and guess what? It was wrong. We got cheese fries as opposed to regular fries… Some may consider that great except that half of us are lactose intolerant. Ultimately, the food was mediocre at best. This has honestly soured my entire perception of Wingstop. I see no reason to go to...