Chipotle Mexican Grill — Restaurant in Janesville

I’ve been going to this location for years with no issues until this “spring” manager started working there she has got my order wrong a few times and tried to over charge me a few times when i corrected her a few times on the total of the order and what have been actually ordered rather than what she inputs in to get a different total she seemed angry and ever since than every time i go in she interferes with the employee thats making my order and starts side talking about the times she got my orders wrong. I have went in today to place an order and she continued to do the same thing as i was approaching the register to pay i stated that i never said anything to her about the situation because i didn’t want to hurt her feelings and that i never have an issue at the restaurant unless she is there, she the only one that makes “mistakes” on the register and food handling, she continued to call me an asshole and tell me to leave the restaurant and not come back, i have filled a report against her and the manager that sided with her (sunny). This is unacceptable and i will be filing a report with the BBB after this review i will make sure they don’t get any business from me or my employees ever again at...

I don't even know where to begin! The servers are completely inept. It just isn't that difficult to move a party of three through the line at the same time, efficiently. Especially given that we were the only people in line. The place is filthy. The meat skimpy, cold and dried out. The rice and fajitas were not even cooked properly. As if the $11 sticker shock wasn't enough, we were charged $8 for two of the skimpiest tacos, that weren't even edible! We took our food out to the car, because the blaring music and chilly temperatures make eating in this store miserable. I kept smelling something sour. I know exactly what it was. The foil lid to my bowl! They do not know how to keep the work surface clean, so they keep mopping it with the same, dirty, sour rag, spreading those germs all over the place. Everything that comes into contact with it gets contaminated. Last time the guacamole was literally gray! It's no wonder others have complained about food poisoning. I have 30+ years experience in food service, this is unacceptable! I am thinking about calling the local health department. Do yourself a favor, don't waste your time or money in...

The female employee was cleaning when I arrived to pick up my order which was supposed to be ready at 7:30. Two orders were in front of me and she proceeded to clean instead of helping her coworker prepare the meals. She cleaned for another 10 minutes before helping him out at which point he had multiple counter walk-ins, and served multiple people before making the to go orders. Once she started to help, she expressed her upset that there were orders and people coming in at 7:30 PM. She dropped the pizza cutter in the trash that she was cutting quesadilla with it in the back, rinsed it, and came back and used it. She was in the back she was complaining to the cook That there were customers. He told her she should know how evenings go. She proceeded to put the food together Complaining and shaking her head the whole time. There were two more orders after that were also waiting along time. In total, I waited 30 minutes for my order, 20 of which I stood there as they did everything else besides...