Luke's Deli — Restaurant in Janesville

I’ve tried stopping by Luke’s four times over the last month. And I say “tried” because every visit is a gamble at this point. Is it even open when it says that it is? Is there seating or are all the tables put up and all the booths filled with kitchen supplies? If you actually make it to the point of ordering, will your order be right? No one knows, which I guess makes every trip to Luke’s an adventure, just not a fun one for anybody.

The first trip in the last month, the place was actually open, but I went in hoping for a nice sit down experience, but was met with a totally disheveled dining space, in the middle of their operational day, no less. Chairs were on tables and booths were used for storage. I still explicitly ordered a “for here” meal, at which point they handed me a to go bag (with the side of fries curiously absent) and sent me away. Clearly a place to take out and nothing else these days.

Second time, the order was actually correct, which I suppose was an improvement. However the dining space was still a mess, so I was very happy to actually order take out this time. Downside is, unlike when I ordered “for here” food, they didn’t give me a bag for my actual take out order, which made it quite the experience to drive home with.

3rd and 4th attempts to go get lunch here, I couldn’t even get in the door because they no longer have regular operating hours, and they will never post their real hours anywhere other than on their front door on a sticky note. Don’t check Google, don’t check Facebook, none of those hours are kept any longer it seems.

Luke’s food has always been good, but my patience is running thin with literally every other aspect of this business. I don’t want to roll the dice on whether the place is actually open and functional at normal business hours. I don’t want to have to have second and third options in mind every time because Luke’s operational health can’t be depended on.

I don’t usually leave reviews, much less poor ones, but four troubled experiences in as many weeks??? Would love to keep coming here, but I don’t want every order to come with a side of a...

It says they close at 7pm. Wife called at 6:18 and they confirmed they close at 7pm. She tried calling back at 6:29 to try to place an order for a turkey wrap and their phones were already giving busy signal (figured out later they were off so they don’t get any orders). We decided to drive there and just order it. When we got there at 640 lights were off and they were already throwing stuff away out back. My wife just wanted me to drive away without saying something but I couldn’t. I asked the kid throwing stuff away out back if they were closed 3 times as he’s ignoring me and the final time I said hello can you hear me? Are you guys closed and he said “yeah” and I said I thought you guys close at 7 and he said “it’s close enough”. You’ve got to be kidding me. Not sure if this is a management problem or what but this is the third time this has happened to my wife within a month where they were closing earlier than their hours said. You close at 7 then close at 7. If you want to leave earlier then change your hours!!! We were there within a reasonable time to make a single turkey wrap and a cup of potato salad. A message to the owner you better get things in line and not let these little boys get away with this without any consequences. These kids and the way the act reflects on your business that you worked hard to build. I wouldn’t let them ruin my name because they want to be lazy and get out of there earlier. They also need to learn what...

I was excited about trying Luke's, I will start out by saying the food was good, and had alot of potential. My biggest issue was the lack of acknowledged service/ and the CLEANLINESS of the inside. Understand 100% nothing is gonna be perfect. But if you compare the picture from 3 years ago to how it was on 5-29-23. Night and day difference!!

Upon entering the doors, we had computers and paper work on the front bar area with absolutely no inviting spaces to sit. It just didn't give ya that inviting friendly place. The floors where WELL BEYOND even a fast vaccum, or sweep... I believe there where enough workers to send someone out to wipe a table or vaccum up a bit. Simply taking pride in your place of business that you work for. It was horrible to be honest. I don't even like saying that. But in hopes that it will get the right attention for the end result to be a better more inviting atmosphere, and maybe a little coaching on friendliness in counter staff and time management with the up keep of at the very least the inside where guest are eating. (Would not hurt to have them kids do a little touch up on some of things on...