Prince Hookah Lounge — Restaurant in Jefferson Township

Walked in here thinking I can smoke some hookah to unwind. Turns out they only allow 2 people per hookah and charge 22$ For one person they charge 14$ If you have more then two people they charge extra per person. So for 6 people either you get 3 hookahs for 66$ or 2 hookahs for 28$. I've never heard of this type of pricing system in my life. The lady who served us gave us attitude as soon as we walked in and tried to charge 3$ extra for every drink brought in from outside. I'm astonished that so many people gave this terrible customer service anything better then 2 Stars. It seems as if those people were paid to type these reviews or are friends of the ownership. I would also like to mention I ordered one hookah to start and waited for the others to arrive allowing them to order for themselves. The server assumed that's all we would be ordering and tried to increase the pricing based on per person. They need disclose the set rates on the menu allowing the customer to judge the appropriate amount of hookahs they would need. This is not how you run a business. Especially by assuming that we would only order one hookah. It's not my first time at a hookah lounge, we know that 2-3 people are maxed out per hookah. Highly recommend finding a different place. Would never come here again.

Update: just got kicked out for writing a bad yelp review Owners words "if you don't like it here and are writing bad reviews, you should leave"

The fact that you're taking time out to argue with lies proves that you guys are guilty of what we were upset about. This in itself proved the lack of professionalism and poor etiquette displayed by the staff and owner of this facility. The constant lies and rude/abrupt behavior is what will ruin the business. Perhaps the staff and owner should be required to uptake customer service sessions to better improve the interaction between your customers. Even if we were in the wrong, the character displayed by the staff is the prove of the poor quality of...

Me and my friend came on Saturday evening excited about a good time. We ordered one premium hookah, everything was good for about the first 20 minutes to a half-hour. After the first set of coals started to die, I asked the lady if we can get more coals, she went back and then 15 minutes passed so then I asked the other guy about coals he said yes, then after another 10 minutes I asked again they said they will bring it, and then the fourth time I went and asked again they said that they forgot. The coals came after another 5-10 minutes and when those were put on it was all bunt. I was beyond dissatisfied with the service we got. We wanted water and tea and no one bothered to even come by to check up on us to see if we were okay the whole time. I felt like we were ignored and treated differently than other customers. My other friend ordered a premium hookah with an orange head and he was also ignored and no one went by to check on them, the hookah was not hitting at all and the guy fixed it for a minute and walked away. There is no service at all I feel like it was self-service. On top of all that, it was beyond cold in there, I felt like it was an icebox and I needed to wear my jacket and gloves the whole time. I have been to almost every hookah lounge in the state of IL and I will say this was the worst experience I have ever had in my life. Service was top-tier bad!! I paid for premium hookah which was a waste of money because I did not even get good service and I was so upset. I paid to just sit there and not smoke any hookah. I would give this a lower rating if that was possible. As a customer, I am very...

Don't trust the Yelp reviews! I spoke to one of the workers there and it seems like Yelp is refusing to allow more than a few positive reviews unless they pay to advertise on their site. Kinda feels and seems like extortion to me.

This place is wonderful. It's very laid back and a great place to hang out. I love that they have every single Fumari flavor. Most Hookah lounges I have visited only carry Starbuzz (which I almost hate, but will settle for) or only a couple flavors of other brands.

Ten of us went on a Friday night and we had a blast. It's BYOB so we were pretty happy about that. There is a cork fee, but every place that I've been to that's BYOB does the same, so it was pretty normal to us.

All the workers there are really nice and they even gave my brother's girlfriend a free slice of cake because it was her birthday.

Overall this place is a great place to hang out and lay back and enjoy some hookah and/or drinks.

Parking could be better, but there's almost always parking on the street or around the corner. They do have a few spots right in front though.

DON'T TRUST the...