Rozana Restaurant — Restaurant in Jefferson Township

I can honestly see why this place has bad reviews. I wanted to like it. However, they are just awful to customers here. I am only giving them an extra star because the appetizers were good and the shisha was ok too. First, my bf is Syrian and missed drinking yerba mate. We had found this place online and wanted to come for his birthday to enjoy yerba mate and shisha. We arrived too early. They claim online to be open from 12 pm to 2 am. Really they open after 6 pm. We ended up going to eat at another restaurant that night and we returned the following day. Keep in mind, while they sort of operate as a public establishment, they are more of a private club for their friends and acquaintances it seems. It would be a stretch to say they are open for the entire Middle Eastern community because they seem very reluctant to let in people they are not acquainted with. I definitely would not have felt comfortable entering if I did not have an Arabic speaker with me, so I agree with the girl who reviewed they only accept their own kind. Onto my main issue with this place, they brought out menus which had prices clearly written. Then, when the check came they overcharged us by $3 for one item. They also charge a 15 percent service fee and they calculate their own taxes while still expecting you to pay a tip. My bf told the girl about the $3 extra charged and she claimed the prices changed. Seems like a lie to me considering all the prices we were charged were the same as the menu except for one item. I can see if we were charged a little extra for all the items, but I'm supposed to believe just one item was raised by $3. Seems like they like to just make up their own prices and did not think I would notice. Even if they are telling the truth, they should not give customers outdated menus or they should at least warn you of the raised prices before ordering. I wasn't going to argue further with them over $3, but I had to mention to them to let them know we are not dumb. I just...

Sitting at home today bored I thought it would be best to review all the restaurants me and my wife have attend.. Rozana Restaurant was one I visited about a week ago very random driving down Lincoln I saw it such a small place I thought it would be perfect to try some Middle Eastern food since my wife is Arabian and we never get to eat the authentic Middle Eastern food due to her mother living in Dubai. Excited walking in to eat some food after a long day of shopping there was no waiter to seat us we took a seat after standing for couple of minutes.. A old lady came to us who did not speak English well but my wife knows Arabic so we choose a kabob plate since there wasn't much options on the menu and I asked for a hookah they brought the hookah right away it was okay but the flavor burned right away I felt like it wasn't such good flavor but what really ticked me off was the food came within 10 minutes and I knew it was not fresh with the first bite the meat tasted old, the rice was cold, and the salad had no dressing.. We tried explaining this to the waiter but she couldn't understand at all she told us she was the owner when we asked for a manager since my wife isn't so fluent in Arabic the price was ridiculous for two with the hookah and just water and 2 kabob plate it came up to $65.00 and tip was already included in the check not to mention the bathrooms weren't clean, no paper towels, soap, or toilet paper. The place overall is small you don't get any service nor authentic Middle Eastern food. I honestly prefer Mcdonalds instead of this place ( I don't even eat Mcdonalds) I hope they can get new chefs,waiters and overall stock up on materials for the...

The price is NOT COMPARABLE to the food and service - too much money. In conclusion the whole experience was not good, I would never go again to this place for any reason and I don't recommend this restaurant, not even to my worst enemy.

Honestly, my friends and I love to try new cuisines and flavors, and we go out for food at least twice a month. We are pretty open to all options.

We decided on trying out Rozana restaurant, as we wanted to eat traditional middle eastern cuisine. We reached the place at about 8:30 PM, as we have made a reservation IN ADVANCE, we had no worries on waiting for a table. When we walked in, the staff was not friendly at all and the waitress had an unpleasant look.

The place has minimal design and I wouldn't say it is kid-friendly. Even if we don't have kids, I should mention this. NOT a kid-friendly place. The place is small as it is.

The menu has no certain speciality, appetizers, with no main difference. Typical main dishes you will find in every middle eastern restaurant.

The service was absolutely disappointing. The waiters had extremely good mood…so good that they were DANCING, they were yelling each other and they generally made fuss annoying us. In addition they could hardly notice us when we wanted something (water, more wine,...