Homemade Ice Cream & Pie Kitchen OFFICES — Restaurant in Jeffersontown

Your fern creek location is well below average in service, quality, cleanliness and overall experience. My daughters first choice of ice cream for her milkshake, we were told was freezer burnt. How old is your ice cream that it's becoming freezer burnt and un- servable? Your milkshakes only come in 1 size, major service flaw there. The milkshakes I ordered were both served with ice cream dripping down the cup making a mess on the counter, the staff saw this and just apologized rather than clean it off before handing it to me. Amazing service! Maybe even award winning. Great training you must provide when onboardimg your new staff. The straws provided for your milkshakes were possibly from the dollar store as they were cheap and flimsy. My children couldn't even drink the milkshakes until we got home and I could provide decent straws. The staff have zero personality and customer service skills. This location looks run down. The cakes and pies you have on display look old enough to collect dust, not sure if you understand how presentation works when marketing your product. The overall atmosphere is a bit depressing. I'm fairly confident I could open up a ice cream truck in your parking lot and steal all of your limited business. Do better or close your doors. At this rate you're only doing a disservice...

Horrible customer service in Fern Creek!! This establishment used to be the best, great ice cream and pies and customer service was spot on. No more! I moved from Louisville 18 years ago and visit the pie kitchen when In Louisville. This will be...

Great place, I will definitely make the drive to Louisville just to visit this...