Wyndham Garden Louisville KY — Hotel in Jeffersontown

I stayed at the Wyndham Garden in Louisville, Kentucky, and overall it was a solid experience. The location is very convenient—walking distance to convenience stores, gas stations, and plenty of restaurants.

When I arrived around 5 AM, the lobby was empty for a bit, so I had to wait until someone came to assist me. Unfortunately, all the rooms were booked at that moment, so check-in was delayed. However, the first employee made sure to relay my waiting status before the shift change, and then Sandra took over. Sandra was absolutely tremendous—she went out of her way to make sure I was comfortable, settled, and able to rest after the long wait. Her attentiveness really turned the situation around.

The hotel is also very welcoming of service dogs, which I truly appreciated. Breakfast was the standard continental fare: eggs, ham slices, cereal, toast, and pancakes. The lobby has a nice seating area with access to an outdoor patio, which was a pleasant touch.

That said, there were a couple of disappointments. I tried to avoid housekeeping for the first two days by leaving the “Do Not Disturb” sign up, and then removed it on the third day so I could come back to a refreshed room. Unfortunately, it was not cleaned, which was disappointing. Also, make sure to double-check your room charges. In the middle of my stay, I noticed an unrecognizable charge listed under “room charge.” Since I was still traveling, I couldn’t get it resolved on-site and will have to follow up with the manager after my trip.

Overall, Wyndham Garden has a convenient location, a comfortable setup, and wonderful staff like Sandra who truly care about guests. With a few improvements on housekeeping consistency and billing clarity, this would easily be a...

I couldn't really review the hotel as we weren't allowed to check in. We are Gold members with Wyndham Rewards. I used 30,000 to book 2 nights at this location (checkout 07/26/2025). I booked the reservation on 07/24/2025. We weren't able to get to the hotel until 6:00 am on 07/25/2025. When we got there they didn't hold the reservation (even though I paid for it with my points), They told me I would have to make a new reservation. They said to call Wyndham rewards customer service to get a refund on our points. I called and found out customer service doesn't open til 9:00 am. I am also a Platinum member with Hilton Rewards. I called and told them what happened and to see if they had a room that we could check in right away. Not only did they give us a room they comped it for us, because they couldn't believe what Wyndham had done. In fact the manager at Hilton's exact words were " Why didn't they call you to make sure everything was ok and to make sure you were still coming. That is what we do here". So we are now at the Hilton Garden Inn as I booked on their app and went right over. Room was all set for us. I now will have to call (after 9 am), to see if I can get me points back with Wyndham. Update I called Wyndham rewards customer service and was told that because we didn't check in on the 24th but tried to check in on the 25th we would lose all 30,000 points. They said it was considered a no-show even though we did come the morning of the 25th to find out they didn't hold our reservation....

My wife and I stayed here on the way home from vacation. On May 24, 2025 I fell in the shower and broke my hip. There were no grab bars or appliqués on the shower floor which became very slick when using soap and shampoo. My wife phoned the front desk and requested the clerk’s help by calling for an ambulance; the clerk stated: “I don’t know how to do that.” The clerk later told us that she called her doctor and he told her to call 911. We reached Wyndham Customer Care, who told us to contact the franchisee directly, which we did. Numerous requests for the incident report have been ignored. After sending a letter to the hotel, we received a call from Sam, who stated he was part of the management group. Sam was very condescending and asked if we had requested a handicapped room at check-in; I found this response totally unacceptable and offensive, as neither of us is handicapped. Bottom line: my wife and I, being retired, travel a great deal. This experience has taught us to avoid this hotel in particular and, perhaps unfortunately, Wyndham Hotels in general. It is sad that one franchisee runs his hotel in this manner and even more surprising that Wyndham Customer Care allows it to happen. Other’s reviews show that this Wyndham location is not operated correctly. Many other hotels operate in this area and we would suggest doing...