Burger King — Restaurant in Jersey City

Upon arriving at the establishment at 9:35 PM on Saturday evening, I saw the sign on the door stating it was closing at 10:00 PM, providing ample time for my six-year-old son to consume a children’s meal. I approached the register and inquired about the possibility of using the restroom and washing my hands. However, the individual at the front desk informed me that the restaurant is exclusively for customers. Despite my status as a customer, I was denied access to the restroom. The individual proceeded to instruct me to order and pay for my meal before allowing me to use the restroom, demonstrating a lack of professionalism and customer service skills. After ordering and paying, I was granted access to the restroom. Upon exiting, I waited for the individual to assemble my food, which I requested to be placed on a tray as I was dining in. However, the individual informed me that the restaurant closes in 18 minutes. I acknowledged the closing time and requested that he provide me with his name. His name tag indicated that his name was M, but he insisted that everyone referred to him as Youssef. Notably, he failed to express gratitude for my order, further exemplifying his lack of professionalism. As we were finishing our meal, the individual approached us and stated that the restaurant closes in “five minutes.” I informed him that I was aware of the closing time and requested that he provide me with his name. His name tag indicated that his name was M, but he insisted that everyone called him Youssef. Throughout the experience, the individual consistently demonstrated a lack of etiquette and required customer service training. Consequently, I have decided to refrain from returning to this establishment due to the unpleasant experience I encountered. As I exited the establishment at 9:56 PM, I observed that there were still individuals ordering food inside, in the drive-through area, and continuing to enter the premises. Attached is a photo I snapped at 9:48PM as he was still...

Where to start? I been to so many BK chain restaurants and other fast food chains, this is by far the worst location I have been in all fast food restaurants. I have to say I have low expectations to start off with considering this is just fast food restaurant. I usually don’t like to rate based on one time visit, I been to this restaurant drive thru several times and not a single once they got the order correct, it is always missing/incomplete in the beginning I would always discover it when I’m already home. There has been multiple times where I order using the app I would go to the pick up window and say they ran out of the item and I have to connect with Customer service in the app to get refunded. Also, when I order in the app, I select “dive thru” pick up and the lady always insist for me to come inside and I explain, I have kids in the car that’s why I selected pick up window in the mobile order. Also, when I’m being asked “how may I help you” as soon as I start the order, the lady says “that’s it” and continues on repeating it multiple times and I am considered that I speak fast so I’m not a slow speaker, otherwise I would understand that she is trying to take order. Drive thru speaker system is horrible, you have to repeat each order at least 3 times for them to hear it, then regardless they will get it wrong. Many many years ago I worked at Wendy and I know how the drive thought timing works, so to cheat the system, they tell all cars to wait in the parking lot for their order, this shows that they are on time with there driver thru orders, total lie because I can be waiting in the car for over 10 mins. I would recommend to remove drive through timer because it’s being worked around and don’t represent actual time the order gets completed. Finally, if there is such a competition for being worst fast food restaurant location this location would to totally win it with flying colors for, bad attitude, quality of food, timeliness, in complete and wrong orders,...

Today's experience Jan 3rd 2021 convinced my wife and I to never come here again! While on our 45 min. LUNCH I spent approximately 30 minutes in drive thru to drive away without a unprofessional manager or employee to alert the customers or ask for my order or apologize for wasting my time. I left in such a rage I wanted to curse at the MANA-JERK in charge, but no one came to the window. This establishment needs to hire professional people to lead. Simple if you have no employees to work!!! WHY OPEN?!! This is not a good time to mess with people's food or stomach. Close your establishment down because this is FALSE advertisement especially if you have no workers at work. NOW I'm at work hungry with nothing in my stomach and will make sure to spread the news around the school building to avoid this Burger King location at all cost. Especially when it's draining valuable time for people who actually work.Terrible...