Chef Of India — Restaurant in Jersey City

We regularly ordered from this place but the hygiene standards are well below atrocious. The food used to be tasty. But then that steeply dropped. Huge chunks of broken plastic forks and spoons in the food. The straw that finally broke the camel's back was a plastic bag properly cooked and melted into the biryani. Both of us fell sick and had to take the day off the next day. I called them to inform them about the same. A guy named Karthik spoke with me and apologized. He told me next time whatever you order we will give it to you for free. OK. We thought about it for a couple of days and said OK, let's give them another chance. So we ordered 3 Biryanis and 3 curries. On arrival at the place we were given stares by presumably the owner. The guy named Karthik came by and told us .."what I meant was we could give you one biryani for free" we were just blown away. So I asked him when you said my next entire order is free you meant not the entire order ? He looks at the owner and the owner shakes his head in disgust. The owner was too proud to even open his mouth to apologise. We said no thank you.. the guy Karthik said we can only refund your money.. so they gave us a measly 30 bucks , mind you they didn't refund the tax. Here are a list of things that we have encountered: Hair in the food. (Partially consumed that food) Plastic pieces of forks and spoons.(threw away two boxes of biryani) The dessert in the window at the front desk had mold on it which upon brining it to their notice they seemed oblivious to that fact. But finally complied to remove the tainted food. A small piece of what looked like rubber I'm guessing. (Threw away one box of food)

Our experiences thus far has turned my wife away from Indian food even though...

This has been my worst experience in any restaurant so far. So bad that I'm writing my first ever negative review about a restaurant. So, this is how it goes:-

I called the restaurant at around 8:30 pm making a reservation for 9:15 pm for 10 people. Once I reached the restaurant, I was made to wait for 15 mins with 3 kid. We placed our order in less than 5 mins. However, our first appetizer came at 10:15 pm. By this time, the kids were already asleep. Then the bread came without the entrees. Then came incorrect entrees and breads from somebody else's order. When our food finally was served, it was not palatable at all. The biryani was extremely salty and spicy. The bread naan was stale. To top it all, the vegetable makhani had a metal piece in it!! After I returned the food, the front office lady came with a check saying "Sir! we're sorry and so we would like to give 50% discount". I was amazed at how irresponsible and immature was the response - poor reservation management, bad management of food orders, badly tasting food and unsafe food with metal equates to 50% discount. I didn't go to a restaurant with my family and friends to get 50% discount. I went there to have good food and spend some good time. After our unpleasant experience, all of us came back hungry and let down with poor service.

Advice to management: put people's safety and your service first prior to worrying about...

Raised food security complaint with department of health

I ordered kadai paneer which is a vegetarian dish from them and they delivered some other dish with meat in it, specifically something related to chicken.

This is not okay specially because I am a vegetarian, my whole family has never eaten or seen a meat dish. I ordered kadai paneer and instead I got chicken curry my parents who have come from india have eaten this food. In their 50+ years of life they were vegetarian, until chef of india decided to ruin their religion and their culture. They are emotionally traumatized and spent 45 minutes forcing themselves to vomit the meat out of their system.

When I called them to understand why and how can this happened the first thing they did is take my information and offered me refund, on further asking for the manager who is conveniently not available, the staff asks me what I want money or food that is all they can do, there is no sign of remorse no sign of shock in how can this happen, it’s like something they handle on a regular basis.

I understand I live in the United States were vegetarian food is not as common, I have had similar experiences before where the order was mistaken but none of them react the way this restaurant did, they were particularly non-Chalant about it and particularly defensive about why am I making a big deal...