I really enjoy the food here. Unfortunately, I’ve only had negative experiences with the service. Today, I walked in and was ready to place my order once I got in line. When I was next in line (& there was no one waiting behind me) I approached the front desk, but the two workers in front of me seemed very busy handling other orders and I didn’t want to bother them. I noticed another worker on their way, but they completely ignored/walked right past me and proceeded to reorganize some of the display cakes/sweets. I also saw another worker chatting with another customer (who was not ordering) so I didn’t want to disturb her either since their conversation went on for several minutes. I felt sidelined & awkwardly waited for any of the workers to acknowledge me for 5 minutes straight. I was feeling embarrassed & due to social anxiety, I froze up as I saw other customers being served & fully engaging with the other workers I previously thought were just too busy to talk to me. Then, (after a full 5 minutes of just standing in front of the cashier’s desk) I was finally acknowledged by one of the workers & I informed them I was ready to order, but they simply just told me to go back to the end of the line in a certain tone that made me believe they were annoyed by me. I felt way too humiliated to inform them that I just came from the line 5 minutes ago & have been waiting right in front of them all that time, but I couldn’t get past how embarrassed I was. I felt totally ignored & probably an inconvenience to the workers, so instead I just said okay and immediately walked out of the store. I felt ashamed & deeply disappointed by the service. I was really looking forward to getting something to brighten my day here, but I walked out feeling so ignored & disrespected. The food is amazing & I love getting something here, but I’ve had no luck when visiting in person. I hope to have at least 1 positive experience moving forward.