Jollibee — Restaurant in Jersey City

Whenever if i am in journal Square before going home i never fail to pay a visit jollibee as this is the place only I can have a fried chicken outside from my home.

One time when i was here it was during their peak hours,one of the manager i guess an indian guy helped the cashier out. When he was taking my order i clearly told him that i wanted to have 2 piece chicken joy all Spicy and any part of the chicken as long as it is not a leg/drumstick. Then for the sides it will be a white rice and additional extra rice. So when he was punching the order,right infront of you,you will be able to see their monitor and when i told him that to put a remarks of my order in the POS so atleast the order slip all information of my order is there so anyone from the counter staff who prepares the order can make the order right. That guy told me "yes maam,i know your order and i get it all right"

So i waited till the order comes,when my buzzer alarmed went to the counter to grab my order when i checked it,none of my instruction was being followed so i need to inform the counter staff to replace what was being put at the box according to what i have ordered. How come that person became a leader of the team if a very simple instruction was not being followed.

He needs to make sure that he listens attentively to what the customer instruction is when giving the orders,thats why you are punching the order as well at the pos system So to be sure that the customer orders is being...

Jollibee is a fantastic spot for comfort food that always hits the mark. Their Spicy Fried Chicken is a standout, with its perfectly crispy coating and flavorful heat that’s just right especially when paired with their rich, savory gravy.

The Palabok Fiesta is a dish you can’t miss, featuring tender noodles topped with a flavorful sauce, shrimp, and crispy chicharrón. It’s a hearty and authentic Filipino option that never disappoints.

For dessert, the Mango Pie is a burst of tropical sweetness wrapped in a flaky crust, while the Ube Pie offers a unique and creamy twist that’s equally satisfying.

Their sides are just as impressive. The mashed potatoes are smooth and creamy, pairing perfectly with their signature gravy, while the fries are crispy, golden, and well-seasoned.

The drinks are worth mentioning, too. The Lychee Iced Tea is light, fruity, and refreshing, while the Pineapple Quencher is a tangy, tropical option that complements the meal beautifully.

What truly sets Jollibee apart is the exceptional service. The employees are incredibly friendly and helpful, going above and beyond to ensure every customer feels welcome and valued. They describe the dishes with such enthusiasm and detail that it’s impossible not to get excited about your meal. Their positive energy and genuine passion for the food make every visit special and memorable.

With bold flavors, satisfying portions, and outstanding service, Jollibee is a spot you’ll want to visit...

They started hiring none Filipinos and everything went inefficient. The cashier literally spends 9 mins per customer. I timed it because I got annoyed. Imagine spending 2 minutes asking a customer if they want a free paper bag or a 10c plastic bag and they spoke to a Filipino elderly who doesn’t really get what she’s talking about and the cashier also don’t speak Filipino so here we goo.

Also, is this FAST FOOD? Or take-your-sweet-time food? Your location is literally on top of a train station so that will tell you that people has places to go!

I saw a man who was waiting for his order and when he got it he slammed the tray. Took the food and left. It was clear that the order was “for here” and not togo because it wasn’t inside a bag. I get why he was frustrated lol.

There was a couple ahead of me that had a hard time paying cos they did not understand it and the lady cannot speak Filipino to communicate.

I never knew these things could be frustrating and necessary until today.

The only thing I like in there is the cleanliness and the food. Honestly this would’ve been the best place if they have those computer ordering things. 🙄

EDIT: came here again. As usual they disappoint. It was a long line then the guard had a brilliant idea of “fixing” the line but common sense isn’t very common nowadays. I was ahead of like 3 people but when he reformed the line he put me last? Do you guys fry your brains like you fry...