Sen Hai — Restaurant in Jersey City

Ordered Chicken chow mein (Although had couple of nice Chinese rest around, thought to give this one a shot). In the menu there was no description of the ingredients for many items including Chow-mein, so I expected would be typical Chow-mein recipe fried noodles wth vegetables and chicken. What I got was a box full of watery, slushy vegetables basically chopped lettuce, onions and carrots with chicken. Never had this sort of Chow-mein recipe before in my entire life. On calling and asking the business that why there are no noodles in the Chow-mein, they said Lo-mein is the noodles , Chow-mein is only vegetables with chicken. In a nutshell dinner spoiled on a hungry day. Guy at the other end tried to shoot a lie that he called me twice to tell me that it's all vegetables but I didn't pick up, C'mon dude you playing these country tricks on people in Jersey city, I didn't receive any call whatsoever during that period except the call from the delivery guy. The guy didn't have an iota of regret and guilt and quickly hung up ensuring that discussion don't go further to a refund. Guys if thats your version of Chow-mein, at least put some effort in writing down the description and ingredients in menu so that no one orders this watery vegetables with chicken by mistake and feel cheated. Worst Chinese food experience in long time. Google search Chicken chow-mein recipe and then compare it to the pics attached. My first and last order here And don't go by their Seamless and Grubhub ratings, just go through the actual reviews, Ratings look pretty much fake and opposite to the reviews. Hope these pics will help anyone ordering Chow-mein from here....

I will caveat this review by saying the following: the food tasted good, arrived on time and hot, and the delivery guy was great.

So why am I giving this restaurant only two stars? Because I have serious concerns about the shrimp toast, specifically.

This might sound overly dramatic; however, my wife is pescatarian and gets very ill whenever she consumes any meat products. This shrimp toast, in my opinion, has never even heard of shrimp, let alone contain shrimp.

Taking just one bite into a piece of this supposed ‘shrimp toast’ will reveal that it is, indeed, chicken. And if it’s not chicken, it’s an eclectic mix of nondescript meat, blended into one terrible attempt at posing as shrimp.

My concerns are threefold:

Firstly, having called the restaurant, they attempted to reassure me by stating that the ‘shrimp toast’ was indeed a combination of shrimp, water chestnuts, and celery.

Secondly, as a result of this assurance from the restaurant, my wife is on the brink of being rather ill having consume meat.

Finally, this is meat fraud. False advertising, false meat, false everything....

Worst SERVICE EVER! How does it take a restaurant literally an hour and a half to deliver 1 tiny meal .08 miles away???? Yes, it is raining. And? You should be equipped for that. I've ordered from them before and it has steadily gotten horrible on the service. They always say 30-40min, ok no problem. But it keeps getting longer and longer. What's the deal with ordering if we have to wait so long? When you call to ask about the order, the one lady that always answered says repeatedly food is on the way but then she asks my apt and what's my order. Sounds like she is a big part of the problem. I told her I won't pay full price if I have to wait an hour and a half when it should be here in half an hour and she offeres a 20% discount for next order. Honey, no worried bcz I won't be ordering from your restaurant ever again! Ordered at 4:23pm, finally eating at 6:10pm. Not a big deal to some, but when you're disabled and on meds, it is a huge deal. Oh yeah, and the food was of course cold! WORST...