My sister and I ordered a cake for our motherâs 65th birthday. At the time of the order, my sister spoke with the ownerâs daughter, who quoted her $200 for the cake. My sister put down a $50 deposit to secure the order, and the remaining balance was paid off within days.
The week of the party, my sister received a call from the bakery, stating that the cake had been priced incorrectly. The issue wasnât the moneyâour problem was with how the owner handled the situation. She kept justifying the miscommunication, saying, âYou canât go anywhere and get a tiered cake for $200.â Fair enough, but why wait until the last minute to say something? As a business, that mistake should have been caught earlier.
Instead, the owner went back and forth with my sister, justifying the price and the worth of the cake. But the company had quoted and approved a specific price, and waiting until the week of the event to change it was unprofessional. My sister would have paid the new price, but because the owner chose to argue and justify their mistake, we decided to take our business elsewhere.
We went to A&K Bakery, and they did an amazing job within days. To the owner: never try to justify why an order is wrong to a customer who pre-planned and ordered their cake well in advance. You should have addressed the issue internally, with the person who made the mistake. Instead, you were unprofessional on the phone and careless with...
   Read moreMade three separate trips to purchase desserts. 1st visit, sign said open at 11, I arrived at 11:30, doors locked. 2nd visit, I stopped by on a Saturday and they are having a private affair, no sales. 3rd visit,. today, I stopped by and stood at the counter, I am looking at the people in the back and no one acknowledged me until one of the workers who was leaving for the day and she went back to let them know that someone was at the counter. When the gentleman came out to the counter, guess what? They only had red velvet cupcakes. Then when I was getting into my car, he can out to say that they had some type of melon cake. 3 strikes and you are out. It is hard...
   Read more1st I'm very picky very! I showed up last minute day before my event ordered a cake, they agreed which I was shocked. I picked up.the best day. The cake was beautiful but the taste! Omg it was delicious. And I'm a pastry girl. This cake is so moist but light , doesn't crumble, buttery, sweet but not sugary, just perfect. They are my cake ppl from now on. And it's black owned which was a plus for me. The guy taking my order was super nice helpful and just ppleasant.I ordered a carrot cake from the case also it was phenomenal too. So you can't go wrong. Order here asap. I paid $78 and I think...
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