Best Buy — Local services in Jersey Village

Best Buy was highly recommended to me by a friend, however my first experience with Best Buy was by far the worst. Firstly i had a great experience with the customer service when I went I store for my purchase, the agent did a great job explaining discounts & Black Friday specials that were available for the items I wanted to purchase, however, the delivery process was a nightmare. They gave me 2 days to choose from to make the delivery, I chose the day that was most convenient for me, they told me the would notify me a day before, 4 hours before & 30 before arriving, they only called 20min up on arrival, I wasn’t home at the time, & it would take me 20mins to get there from where I was at, they called back saying they can only wait for 15min, which was crazy because I was expecting a call 4hrs before delivery. If that was not bad enough when I arrive at the house the delivery drivers drove off even tho I tried to stop them & insist that they deliver my items, they still proceed to drive away & when I called they block my number. I went back to the Best Buy location where I made the purchases & express my grievance with the delivery process. The manager at the store was more focused on rescheduling the delivery rather explaining what happened with the delivery situation, after waiting a hr & 45min I was still left was no resolution or explanations as to what happened to my delivery, due to my frustration I proceeded by telling them to cancel my order. After we agreed on a cancellation few days later I received a call from a representative who apologized for the inconvenience & inform me that my items wasn’t canceled & was going to be delivered the following Sunday, she was really nice & she gave a direct number to reach her on incase of any inconvenience. however Sunday they still didn’t call the day before or 4hrs before but a call saying they 20mins out, which was ok because i was able to get somebody by the house to over see process. I order a refrigerator, washing machine & a dryer, however instead I got a refrigerator, 2 washers & no dryer, I called the representative direct number that she gave like 12 times & left voice message & still haven’t heard anything I went back to the store for the second time explaining the situation to the same manager, he told me he can’t do nothing at that moment because the system was down, I went back the day after for the 3rd time, was sitting there for a hour after explaining the situation to the manager he apologized for the inconvenience saying it was his agent fault, & on top of that proceed to say that in order for me to get my dryer that I paid for I have to pay additional amount of 250 I am outraged because none of this was my fault. I wanted the dryer so I made the payment, scheduled a delivery day & I watch the manager documented that they should give me a call 4hrs before delivery time, but they still call when they were 20mins out, I was like a hour away so i ended up missing the delivery again. I called & rescheduled last week, & I finally got my dryer yesterday, so yea actually 4 weeks of back & forth, & stress. In my honest opinion I strongly believe that Best Buy can and should do a better job at communicating with customer. I wanted this experience to be a great one, however after what I have been through I would not recommend anyone to Best Buy based on the customer...

Between their Credit Card and their lack of knowledge, this place is circling the drain. I try to support local business as much as possible, even if it’s a brick and mortar chain. But there are two things really bad about Best Buy. 1) Their lack of knowledgeable sales people who either don’t know what they’re talking about or make dubious claims possibly because there’s some type of financial incentive involved. 2) Their Best Buy Credit card through CitiBank. DUBIOUS CLAIMS A few years back, I had a rep try to sell me one of those ultra-expensive upgraded cables. He showed me two TVs saying the difference in the picture was the cable “x”. I looked at the back of the TVs and they were hooked up with completely different ports and technology. The “crappy” one was using coax cable and the super cable “x” was using HDMI. I tried to explain the technology difference to him to show that wasn’t a fair comparison. He said he knew the difference… So he willingly tried to mislead so he could try to upsell me? So I quit going for years. CREDIT CARD HELL These past two years I decided to give Best Buy another chance and started buying business electronics there. I got the Best Buy credit card by CitiBank and that’s where my troubles began. The “integration” between your Best Buy online account and CitiBank’s account didn’t always work smoothly. And several times it would ask me for answers to security questions. But get this. I did not get to pick the security questions when setting up the account. I was constantly getting locked out of this account because I couldn’t change one of the security questions. I also wasn’t getting the statement mailings on a regular basis too. So the last straw was when I had a $14 charge for a memory card. I didn’t get a statement, I was locked out of my account, and they racked up $80 in fees on that one memory card by time I actually got notice. CitiBank was horrible to deal with each time I either got locked out or had to call in. I’ve never had so much trouble with an online account or credit card. To make things worse, there is no way to call Best Buy and give them feedback on the credit card service from CitiBank. You get an offshore operator who wants to take down your information and have someone call you in 2 or 3 business days. I just gave up and cancelled everything.

The company with the smiley logo is kicking everyone’s butt because things “just work”...

I walk into the store attempting to get a phone upgrade. I was then informed that with my family plan I am not an authorized user. Sprint is called and I am then made an authorized user with a text message from sprint to prove this. The employee also let me know it would take about 10 minutes to show that i was authorized in their system. By this time the person who was helping me went to help another customer, and that’s fair. I wait around a little to see if any other employees will be around. Several of them walk past and see that I’m in a line. Finally a man tells me hey, “I don’t work in this area, there are only two employee's who do, and they are both with customers now.” One of them I’m assuming is the first guy who told me I needed to be authorized user the other must have been the girl I could see helping a family. She briefly asked me if I needed help and when I told her I was waiting for my mom to inform me that I had been authorized she went to help the other customer. That is fair. What isn’t okay is that she offered the man she was helping a chair and pulled herself up a chair and never asked me if I’d like to wait while sitting.

A few minutes pass and my mom sends me a screen shot of the text proving I am now a verified account holder. I then wait 20 minutes before any employees come by to help. One employee jumping around while then asked a different customer if he needs help. Thank goodness for that customer pointing me out and saying she needs help because the employee was just going to pass me by. I was 100% prepared to have him let me know he couldn’t help bc he was not one of the two employees I was told had the capability to upgrade phones. So I was lied to, looked over and completely disregarded for a solid 45 minuets. Yet another employee told me that I am not an authorized user despite having proof from sprint, and having waited well beyond the 10minutes. I was told it would take 10 more minutes to have a system update and left to wait again. In the time i was waiting I saw a fourth employee help someone get an upgraded their phone. So there was not just 2 or three people on staff that could help me but 4 that i know of. As someone who has worked in customer service since I was in Highschool and now work as a service administrator full time I am 100% disappointed and disrespected by the lack of pride the staff have...