Sonic Drive-In — Restaurant in Jersey Village

I'd give this place negative 5 stars if I could. The employees are like wild dogs. Except for Jacob, who I havnt seen lately, and probably couldnt stand to work at that ghetto location. They steal from the company by charging outrageous prices for the condiments. Like 60¢ for a tiny thing of syrup is ridiculous when they only give you one for those dry french toast sticks. Today I had the most annoying experience at that location. The chili cheese tater tots took forever. I ordered 3 items and one item was a cup of ice fresh from the ice maker. She gave me old ice with dirt in it. I told her I would like the ice fresh from the ice maker, she refused to get it and when I asked for my money back, she said F you and walked out. I walked up to the door with the food and asked for my money back and she kept walking around ignoring me. I finally walked in and put the items on the counter and asked for my money, and she screamed at me to get it out and refused to refund my money. As I look around the reaturant was gross. My feet stuck to the floors, and this is 9am and it looked like it had been opened all day never cleaned. Ew! I said lady you have two jobs, deliver the food and clean and you aren't doing either. She said I'm calling the police on me and I told her just to give my money back and she still ignored me. About 5 minutes later a black extremely ghetto girl wearing a gang style bandanna, a T-shirt, socks and flip flops walks in and asks me if she can help me with an attitude, I told her I was just trying to get my money back and asked her who she was and she walked out. A few minutes later two sherrifs units and a trooper shows up, shutting down the entire south side of the drive thru while they spoke to us both and sorted it out. Come to find out the ghetto girl was the manager lol and the units told her just to refund my money so everybody could get back to work and she told the officer that I was not allowed back. Lol. Smh. Like I will NEVER visit any sonic. ALL OF THAT FOR $5 And these people want $15 an hour and choose to escalate a situation instead of having good customer...

So I went tonight to this Sonic and they messed up one of the shakes my family ordered. I asked for a vanilla shake with a fudge core and cookie dough. Instead of telling me they didn't have the cores they gave me a chocolate shake with about 10 piece of cookie dough in the bottom. We went back and I told them the order was wrong and asked if they could redo it. The lady who took my order said she'd ask the manager. She then came back and argued with me that the order was right and if I wanted it redone it would be 50 cents. She said they no longer have to cores so she made me a vanilla shake with cookie dough and added fudge to the top (which again is not what I got or asked for), if I wasn't happy with the amount of cookie dough it would be extra. I asked her if she could make a vanilla shake with cookie dough and just add extra cookie dough since I was charged 50 cents for fudge topping I didn't ask for. She asked her manager then came out and told me no, if I want a new shake I had to pay 50 cents. I then asked why she didn't tell me they didn't have fudge cores and instead charged me for fudge topping and then didn't even give me what she charged me for. She just shrugged. I left and I won't be going back. In the future if they can't make something they should just tell the customer, not charge them for something similar and give them something they didn't ask for, then charge them extra when they ask you to correct...

I have ordered food here in the past and it would be at least good enough to tolerate now I’m upset. There is something extremely wrong with this location! I have ordered an icecream blast every opportunity I get and they NEVER put enough ingredients into my icecream. And even if I ask for extra it’s still not sufficient enough.I could order for at least 3 different ingredients and it would just sit on the top like it was dropped on there and don’t bother to add a single scoop throughout the rest of the cup! I used to come here as a kid never had an issue. I used to work here at one time and I’m WELL AWARE how much is supposed to be put ALLL of the icecream blasts. This place is expensive enough as it is and they have the nerve to cut back even though I paid for more! I will never come to this location again. I will never recommend this location again. I’m pretty sure the people who work here don’t care, but I’ve about had it with Sonic as a whole. The quality they try to serve people whether it be food or dessert for the same price and cut back and lower its standards of product says they care more about profit then they care about customers. Well that’s fine. Because at the rate this location alone is going you will continue to LOSE customers. I’m surprised the location is even still open. I can’t wait until they close this restaurant location for the highway robbery and stingy service they have the nerve...