The Honey Baked Ham Company — Restaurant in Jersey Village

Ordered a half boneless ham online, with the option to pre-pay or pay in store. Husband went to pick it up today only to be told they didn’t have it since we didn’t prepay. No where online or in either of our confirmation messages with the confirmation order did it say we wouldn’t get a ham because we didn’t pre-pay. Instead they sold us the “equivalent” which was a 9-lb bone-in which was $40 more than what we were looking for. We ordered a 3-3.99 lb boneless ham. I’m not paying $40 extra for a bone. Called to get a refund on the difference in price (husband didn’t want to stand there an argue since they had a line and didn’t want to hold others up), and have been put on hold with no one else s picking up. I know they don’t want to be dealing with unhappy customers and yes, my husband should’ve told them no to the $90 none-in ham, but again, he didn’t want to argue with them when there were other people waiting. My issue is, don’t let us order and give us not only a confirmation text but also an email saying our order was placed if you can’t provide the product. It also shouldn’t have the option to pay in store if you are going to tell people once they get into the store that “you have to pre-pay”. That’s not what the website said. We order from here every year and honestly, we won’t from now on. Also the ladies I did speak to on the phone weren’t even helpful or...

This is such an easy fix for a great meal! I went in and told the guy how many adults I was going to feed and he set me up! I got a great ham and 4 sides. We had the broccoli, the Double Cheese Mac & Cheese, the scalloped potatoes and the apples. If you are feeding a lot of men, I would suggest doubling the sides. They were all delicious. Honestly, if I had gone to the store and bought all the stuff to make this meal , it would have cost me double what I paid and store bought hams can’t compare to this delicious ham! Then the guy carried it out to my car for me because I had my arms full with a toddler. The service was great. He kept going through the register until he found me the best deal too. He was friendly and professional! I will go back for sure. It’s right off 1960 but is back off the road a little on Breck. It’s not just a take-out meal store either. They also had a delicious lunch menu. It would be an easy drop-in...

Never been here but I wrk just around the corner and wanted to Knw how it were no customer service at all the Linda was not helpful at all i ask her several time do u have items for one person no response I told her this is my first time here do u have sandwiches that are made on the spot she juz tell me we have ham ready that is not wht I asked so I asked again wht type of sandwiches do u have so Linda go and hand me a menu at this point im upset because she is not answering me with a response to my questions so I juz politely ask her name and walked out I will not return nor will I advice any of my colleagues or family and friends to visit or get or order anything from this establishment very poor customer service and I am the type to tip the employees that excel in customer service because that is wht I do so yes if you are easing this I would not recommend this establishment for...