Sbarro — Restaurant in Joliet

The manager was horrible and rude. She refused to give any solutions after only a quarter portion size of usual for the things that I ordered because they "don't have anymore left". If I were told before I received my food I would have happily waited for a new batch or not have gotten it but she offered no solutions, gave a major attitude, and when I asked for the manager she leaned over the counter in my face saying "I am the manager" with a head jerk and tone. She refused to give me her name. I was so apauled by the way she handled the situation with my patience it's a shame considering I want the places in the mall to last but...

The food is amazing here however when ordering here we did not receive one of our items. We consulted with the cashier and he asked us to pay again. I told my brother to check the receipt and the cashier, Robert that worked at joliet mall, continues to mock me saying “yea go check the receipt go check the receipt” in a mocking voice, rotating his eyes and smirking. I said “excuse me” and he continued to say “what what are u gonna do buddy.” This is absolutely unacceptable considering he forgot OUR food and we politely reminded him just to receive that disrespectfulness. Please hire new workers that treat your...

We have always been a fan of Sbarro. We went in today to get 2 whole pizzas. They have a deal where you get 2 for $26.99 1 topping. On the sign, it has the price of the 2 whole pizzas and right below that, it says additional toppings are $1.50 extra. We got 2 pizzas and 2 additional toppings. We were expecting to pay $3 extra to the $26.99. The price was almost $40!! The manager was saying how you can’t get additional toppings on the 2 pizza deal even though their sign says otherwise. The manager was also very rude to us and refused to make the situation right. Will...