Taco Bell — Restaurant in Joliet

Ordered three beef tacos, a burrito (no hot sauce), two chalupas, and two plain chicken tacos and cinnamon twists. Asked for a caramel apple empanada and midnight Baja blast, (which mind you, were both advertised on the menu sign outside AND inside). All of the food was bland. And they could not make it right. The burrito that was supposed to have no hot sauce? Had hot sauce. The two plain chicken tacos? Had toppings. And the cinnamon twists? Not even on the receipt. Literally bare minimum listening skills were avoided. Other than the bad listening skills, they couldn’t be bothered to talk to me as I pulled up to pay. Not a single word was said until I said thank you. The guy who gave me my order? Still said nothing. He waved me off. And worst of all? It wasn’t even enough food. The tacos barely had meat on them. The chalupas just had about three pieces of meat and a drizzle of sauce. The only thing that was a regular amount of things in it was the chicken tacos that were supposed to be just meat and tortilla. There’s no reason for the bare minimum to be such a task for the workers. There’s horrible service and the depressing food made me feel like giving them money was an inconvenience. And I wasn’t mean. I greeted the guy taking my order, I said thank you, apologized when he couldn’t hear me, but he still acted as if I were being...

My experience today was AMAZING! It has been a LONG time since I've had a good experience at ANY Taco Bell as far as food quality and sufficient staffing at any of the establishments. The cashier Isaac H. had the most electric charisma and upbeat personality I've ever seen, it was contagious! I left smiling and in a good mood from our short but impressive interaction. Once I got home my food was WONDERFUL! It was beautifully prepared and wasn't skimpy on ingredients like I have unfortunately had in my past few experiences at several different locations. THANK YOU AS WELL to the workers on the foodline! You also made today's experience at Taco Bell on Mall Loop, Joliet IL most enjoyable 😉 it's nice to actually receive a meal that is worth the money you paid for it! If I knew your names I would give you recognition as well but I can add that the employees working on Friday May 19th 2023 at 12:58pm were absolutely amazing 👏 and deserve to be recognized for...

Went there on two different occasions and both times had a terrible experience. First, they had over 5 workers the night we went, we ordered 3 quesadilla boxes. The other 2 customers who walked in after got their food before us! With five workers just standing around I don’t understand why we waited at all. It wasn’t busy! We waited over 15 minutes just to get our food. Then the person who was giving us the food gave us our own bag to bag the food ourselves. I don’t know how this location is still in business. I would NEVER go there again, they do not deserve our money. The manager there needs to seriously reconvene his/her employees....