Cicis Pizza — Restaurant in Kannapolis

Our family of 6 came out to support Boger Elementary’s PTO Spirit Day and Night. I’ll be honest, I was low-key dreading it. I expected it to be packed, with limited seating, and a heavy dose of chaos. As we entered, I heard one of the managers say, WELCOME TO CICI’s!!!! I’ve lived in Cabarrus County for over 20 years now, so I had heard that unforgettable welcome many times in the past. I had not heard that signature welcome in forever. It wasn’t because I had not been to CiCi’s. It was because they had stopped saying it. When the manager shouted it out as we entered the line, boy, did it get me excited. It was at that moment that I looked to see where that joyous sound came from. It brought my eyes up from the floor and I started to take in the new changes to the restaurant. It has had such an amazing overhaul. There was ample seating! The new layout made a world of difference, especially on a night like tonight. It felt bigger, cleaner, friendlier, and tastier. It made me feel happy to be there to support. The pizza was hot and they kept it coming! They were staffed appropriately and showed great teamwork. The same manager that greeted guests checked on us in the buffet line to make sure that we found what we were looking for. I had to thank him for the WELCOME! He didn’t realize that he was the DJ and he had just played my favorite song! It made all the difference in our dining experience and turned my dread to joy. Based on all of these things, we will definitely be back soon. We all really enjoyed it. Pizza was pretty tasty and there was plenty of variety. We all left satisfied and I’m pretty excited for our next visit....

what is overcharged on a coupon that says $4.99 adult buffet the adult buffet that is a special for $4.99 is not per adult it’s per group of guest of a party of four. it specifically says “coupon valid for up to four guest per party. it does not say per person per party. I read the fine line and the fine print legally you owe me my five dollars back and some extra change on top of that . coupon doesn’t expire until 11/17/ 2024. Lady at the front counter did not read the actual coupon but she charged me extra and I have been stolen from at this point. every single person that went into the establishment with this coupon code 50259 has been stolen from if they were charged extra did order extra drinks but that doesn’t take away from the fact that she charged an extra four dollars and some change for a coupon that’s valid for up to four guests per party for a total of $4.99.

I will be going back in person and talking directly to the owner of the establishment. This is so disrespectful making hundreds of thousands of dollars off of people and scamming people out of $4.99 per extra adult when again legally it says per party of 4 adults not per adult of a party of 4 .

I want my money back and I will be reporting you to the Better...

My fiance and I went to eat here and it was terrible. We ordered a pizza special made and 10 wings. It took the girl 3 times to get the order right at the desk. We finally repeated it one word at a time to place the order There was no clean tables in the restaurant. We took wipes and cleaned the table. It was nasty. We looked around and no one was busing or cleaning tables When getting our pizza, we only got 1/2 of a pizza not a whole pizza. We ordered a large and only got 6 very small slices. Not much sauce on the pizza at all. I tried another slice of a different pizza from the buffet. It was awful. Plus it was cold. When getting our wings, we again were very dissatisfied. The wings looked like wings from a dove or quail. It sure wasn't chicken. So tough, you couldn't eat it. It was nowhere worth what we paid for our meal. We were not able to see a manager, so we just left. So from this secret shopper, they get a very very poor rating. Corporate will be contacted about this. If I were you I would not waste my money at...