la Madeleine — Restaurant in Katy

I would like to say that, being from San Antonio, I have gone to LM locations quite often and been totally impressed. I took my friend to this location on a trip to Katy expecting a good time, and my friend and I left agreeing that it was the worst form of service we have ever experienced in our lives.

First off, we went there in the evening ordering breakfast, something that is served all day. When explaining to the lady at the register what our orders were, she had to take the menu from us and look at it more clearly because she did not seem to know what we were ordering or have any real experience with the menu at all (my friend ordered an iced latte and a breakfast crepe, I ordered a yogurt parfait). Everything seemed very much like the whole staff had just started working at this location, and was falling apart at the seams.

When my friend got her drink, they didn’t even bother to give her a straw. I had to go and get this for her. The man who we just saw sweeping And mopping with dirty water in the back was the one to give my friend her meal, something that immediately was a red flag for both of us. My meal did not come out for 30 minutes. During that time, I went to the bathroom, and instead of hearing any sort of music I just heard some sort of Rosetta Stone English to French translation segment over the speakers, some thing that was scary and left me feeling like I was in the twilight zone or something.

After waiting much too long for my yogurt parfait, we summoned the guy who is sweeping over to our table, showed him the receipt, and explained that I was still waiting on my yogurt parfait. He apologized and left, returning with a parfait that was not what I ordered. Instead of being my seven dollar yogurt parfait, it was one of the tiny two dollar dessert parfaits that was displayed in a box in front of the cash register. By that point, my friend and I were stunned. I thought of going up and complaining, but didn’t think it be worth the effort. We left.

My first thought was that the worker was deliberately trying to scam me out of 4-5 dollars, but then my friend and I came to the agreement that he just genuinely did not know the menu whatsoever. This happened on January 31, just a few days ago. My friend and I are able to laugh about it the best we can, but it’s still very surprising and concerning. Very...

My wife and I went to La Madeleine for breakfast because we had been given a gift card. I ordered an omelette and asked if they had gluten free bread option and they said no. I then asked if I could substitute something like fruit for the croissant and they said no. If you go to Denny's they have both gluten free muffins (which are very nice) and they will substitute fruit in place of bread.

My wife also asked for a substitute in her order and they said no. Apparently there are no substitutions at all!

When we went to pay we were told their gift card reader was not working. There was no sign out saying that the card reader was not working. You think the manager might have apologized and offered some sort of compensation, but La Madeleine does not do anything like this apparently.

The food was OK but nothing special. For the same money you can have a lot better omelette at Denny's or IHOP, with much better service. There are admittedly some distinct lunch/dinner options like the caesar salad and the tomato basil soup which are worth going to La Madeleine for.

My wife and I really like the ambiance at La Madeleine, like we always have. But the food is not all that special and the service stinks. We will use up our gift cards (assuming they get their card reader working) but we probably won't go back after that. Or if we do it definitely won't be...

I hadn’t had La Madeleine in a while and was craving their Caesar salad and tomato soup, so I placed a takeout order, even though it’s a 20-minute drive each way (40 minutes total).

When we got home and sat down to eat, I realized the Caesar salad was missing its dressing. I called the restaurant, and their only solution was for me to drive all the way back, another 40 minutes roundtrip, for a completely new salad.

I ended up eating the original salad with ranch from my fridge, not what I wanted. Since we were hungry and did not want to wait another 40 minutes. Husband went back for the replacement. I told him it was pointless.

Mistakes happen, but it only takes a few seconds to double-check an order before handing it off. People are spending their time, gas, and money to support a business, and it’s frustrating when the burden to fix errors falls entirely on the customer.

So now I have a soggy replacement salad sitting in my fridge, and I had to eat the original one with ranch from home, not what I paid for or wanted. No offer for a refund, no accountability, just a shrug and more wasted time on my part.

It’s not just about a missing dressing, it’s the complete disregard for the customer’s time, gas, and experience. If restaurants want people to keep coming back, they need to treat accuracy and service as a priority, not an...