Russo's New York Pizzeria & Italian Kitchen | Bella Terra — Restaurant in Katy

Overall a poor experience. Would not recommend....

Food was ok. Service was ok. Manager was rude beyond belief. They made a mistake ringing in an adult portion of Fettuccine Alfredo instead of a kids meal for my 10 year old daughter (oh AND it was kids eat free Tuesday according to the sign on their wall, didn't know that until we arrived). Instead of apologizing and adjusting the bill, they said "there's nothing we can do.... tell the lady she can have 10% off, that's it" (All in Spanish, rude and loud, not expecting my born and raised Mexican wife to completely understand). She responded directly to the guy in the back and he still wouldn't do a thing.... Even though it was THEIR MISTAKE! I was blown away that this all transpired between table in the dinning room and the guy cooking....

Probably one of the most smug "managers" (if that's what he was, he was cooking and the two servers were looking to him for answers) I've ever encountered in my life.... I plan to call and speak with someone higher up the chain about this guy since he obviously does't care about customer service or return guests. We will not be returning and will also be telling all of our friends about this horrible experience. Man, I miss when good food and service was the normal instead of the exception. $80+ for 3 people and a bad...

I have been a patron of Russo's New York Pizzeria for decades now. The service at this location was absolutely horrible. We ordered gluten-free and wheat pasta which they told us they had and then 10 minutes later they came out to tell us that they ran out of it. There were only 2 other parties in the restaurant and they didn't order the pasta so that didn't make sense but we were calm about it and changed our orders. They brought out our order incorrectly and out of order. The soup and salad came after a plate of pasta. The manager instructed her employees to lie and state that the manager and cook had left when we asked to speak with a manager. Then after all of this while we were waiting to decide where we would eat next they came out and threatened to call the police on us. Another group of customers whose orders were also messed up came out and shared with us that they met the manger and she was a woman and indeed still in the establishment. We knew they were lying because what establishment leaves newly hired employees (who don't even know if the restaurant serves hot tea) alone to close up...

My family recently visited Russo's New York Pizzeria and had an absolutely fantastic experience! From the moment we walked in, we were greeted by the warm ambiance and friendly staff. Our server, Ana, was a true gem. She was attentive, knowledgeable, and went above and beyond to make sure our dining experience was perfect. Ana took the time to explain the different pizzas and specials, offering personalized recommendations based on our preferences. Her suggestions were spot-on! The crust of the pizza was perfectly cooked, the toppings fresh and flavorful, and the overall taste was simply divine.

But my absolute favorite part? The free garlic bread they bring out to start the meal! Those warm, slices are super addictive, and the perfect way to whet your appetite for the pizza to come.

Overall, we had a fantastic experience.The food was amazing, the service was top-notch, and the atmosphere was fun and inviting. We'll definitely be back soon! P.S. Ask for Ana if you go - she's a...