Valentino's — Restaurant in Kearney

Generally, the buffet is pretty substandard, but I like the lasagna, fried shrimp, and sicilians sauce, so I keep coming. Today was the WORST service I have ever experienced BY FAR! I walked in to no one at the register. I waited about 10 minutes, even stepped out into the main walkway a couple times to see if anyone would make the effort to help me. An employee in the pizza area made eye contact, as did a woman in the back area cleaning tables. After that approximately 10 minute wait, a pizza delivery guy came in, even came up to the register I was standing at, but punched something in on the register and then walked away. He looked back at me two more times going between the kitchen and the register....still no one helped me, spoke to me, or made a comment to any other employee that someone was waiting. Right after the delivery guy came in, so did another couple. Told them I'd been waiting about 10 minutes already, with no acknowledgement. Together the three of us waited about 5 more minutes for an Asian guys (assuming the manager on duty) to come to the register. He acted like it was no big deal. Told him I'd been waiting about 10-15 minutes and what did he do?....He freaking ARGUED WITH ME! "No, I was just up here 5 minutes ago". Umm, no, I'd definitely been there well beyond five minutes. Do discount, no nothing. All I got was grief and charged full price. This was a pathetic way to treat a customer who was clearly willing to pay your already pretty outrageous prices for sub par service, cleanliness, and food quality. Not sure I'll ever be back on...

The food is always great there but the service was incredibly slow. The poor lady up at the front needed help she was in a busy situation she was trying to help us plus 5 other guests and answer the phone at the same time she had to end up yelling at one of the kitchen staff Associates to come and help her. Then when we went to ask for straws we had to go look for help because they were all crowded around one of the dining room tables on their phones. They didn't have their normal amount of pizzas out like they usually do for the buffet but other than that the food was really good I just wish the service was better for the price we pay for the buffet it was close to $70 for 5 people and my mom and her boyfriend were supposed to get a senior discount pretty sure they didn't. For all 5 of us to eat it was $10 per person plus at least $2 for a drink. In all honesty if you're going to charge people $10 for a buffet the drink should be included...

As another reviewer mentioned, I grew up in Nebraska and Val's was the go-to place for everyone. It was a place that never ever disappointed. My wife and I had an appointment in Kearney a couple weeks ago in the early afternoon, and had to wait around for a couple hours between the lunch buffet and the dinner buffet. We were the first people in for the dinner buffet. We were both extremely disappointed in the food. I ate some salad which was OK but not fresh - probably left over lunch food. I tried a number of other foods - pizza, pasta, breaded shrimp, chicken, brownies. Absolutely nothing tasted good. Sauce is what makes pizza! The sauce was not the mouth watering Valentinos pizza sauce of even 5 years ago - it was not good. When I looked at my credit card bill, I see the payment went to "JIA HUA Inc dba Valent Kearney". So disappointing that some Chinese company now owns my beloved Valentinos and has turned it into a "cheap...