I chose to have a momentous occasion with family and friends for the first time at one of my favorite restaurants in Kemah. The aquarium. I was completely disappointed and frustrated from the time I arrived until I left. Some of my guests even expressed that they would not return if I ever have another celebration here. Our RSVP was at 2 and of course we couldn’t be seated until at least half of our party was present which I understand, however after being seated specifically one of my guest later expressed that she had to go to the bar herself and ask for bread and crackers since food was not received until around 4:15. I visit the aquarium several times throughout the year in Kemah by myself since I am also a Landry’s select member. During our visit the manager did not at any time come over to speak with us or introduce himself/herself or ask if we needed anything, especially given the concerns already expressed. Instead, our waitress walked back and forth to mediate. As often as I visit, a manager has always and I mean always has come by to at least say hello and check on us. The impression I received from the start of this total experience was that all large party RSVPs have to go through the sales team which require a deposit to hold the RSVP. At the restaurant it was communicated to me moving forward to not go through the sales teams to avoid the very experience I encountered. There was just a lot of back and forth and he say she say, I don’t know why you were told that. They wouldn’t adjust the gratuity even though the agreement states that you can request an adjustment and to speak with management regarding such matters. After being seated I informed my waitress before my remaining guests arrived regarding an adjustment to the gratuity since I would be taking care of it. She asked what I had in mind, I told her and when our waitress returned from speaking with management it sounded as though their suggested amount stated in agreement was going to be the final amount required. It all felt very forced regardless of the total experience and not just my experience but also my guests. Suggested and automatic gratuity are not the same. Maybe that wasn’t the intent but it was all very contradictory to me. I don’t think anyone is entitled to gratuity based on party size alone. It’s based on the quality of service received overall. This was the first and last of any type of group celebration here. There is clearly a disconnect between the restaurant and sales and I just hate that it had to be on a day that was supposed to celebratory. I can only wish that my deposit would be returned but I know that won’t happen. I do have to note that our waitress was not rude in any way however this was still not a great experience and the absolute worst in over 8 years. I can’t say I won’t be back because I love the food but it will definitely be a while before visiting again. This rating and review is based on this specific experience and feedback from my guests.