Parking Garage Horror/1 1/2 hour wait - Landry’s

I have been visiting the Kemah Boardwalk since it opened. Tons of fun and great food/amusements. Landry’s food was superb. But the wait was not. We had to wait 1 1/2 hours. I inquired if making a reservation would have helped, I was told it would be best to make them 2 days ahead. So, you know the food is terrific. But, my parking experience on May 11 (Sat) was a complete nightmare. If it had just been me, it might have been ok. But I left my 76 and 79 year-old-husband and sister in law waiting to pick up outside Landry’s. They had to wait 1 1/2 hours before I could escape the parking garage. We’re talking 11:15 pm. It was absolutely an emergency situation. A crawl. I said to myself - what could be causing this? Then I remembered I was unable to pay for my parking because although I was instructed curtly to “pay at elevator, card only, $12. I dutifully tried 3 different ways to pay, but I could not get Wi-Fi because I didn’t know the boardwalk’s password . So, I said to myself, what if that happened to 4 floors of cars? Yep, bingo. For all the great options to pay, it was in vain wout Wi-Fi. We ALL had pay as we exited the garage. There was someone helping us when I got there - scanning the ticket and running out credit cards. It was lunacy, Meanwhiie, my elderly riders (one of whom has had 2 strokes) braved the mosquitos for an hour and a half. It’s unconscionable. My husband had a fall this morning and I believe it was a direct result of having to stand for that long. By the way, the elevators were “out of service” in the garage. These people I brought had to navigate down 3 flights of stairs. How could an elevator be broken on a Sat. Nite? Some people brought wagons and strollers. They were forced to push them back down into the garage while cars were whipping around them. I have been to the Boardwalk dozens of times, I have never had a negative experience prior. It’s as if the garage has been turned over to a contractor that doesn’t have the Boardwalk’s high standards for service. I was completely trapped for an hour and a half. If there had been a medical emergency, I don’t know how EMS could have reached it. I suggest no one park in the garage on Sat. Nite especially if you have elderly people with you. The stairs are treacherous, no elevator and no hope of getting out of the garage in a timely manner. If the Boardwalk contacts me, and the parking pay system is corrected (Wi-Fi wout need of password) , the elevators fixed with immediate service set up if they break again, then I shall write a glowing review which I believe will be warranted. Meantime, stay out of the garage for now. There was gross negligence this weekend and the employees I interfaced with were curt when I entered the garage and minimizing when I left. The photo show the employee holding a card for me to scan as I exited the garage. I told him I don’t have any Wi-Fi , so then he took my ticket to scan and my card to pay. I would hazard a guess that many older people wouldn’t even know what he was holding up. Come on, Kemah Boardwalk, you can do better!