Subway — Restaurant in Kemah

Usually, I grab a sandwich for my son at this location when in the area and he has never complained. However, today I added a sandwich for myself through the mobile app. I walked in and she was still making the sandwiches and I noticed that she was not following the explicit directions on the ticket. She cross contaminated sandwiches and then ingredients. So I was adamant that for my sandwich she needed to use clean gloves and remake my sandwich and use fresh ingredients not from the bins that were cross contaminated. I also didn’t want it toasted due to…you guessed it…cross contamination. For most people it would not be an issue. However for myself, I am allergic to cheese and cannot afford for gloves and ingredients to become cross contaminated. When I pointed this out, she was a bit disrespectful and kind of mocking. With a look and saying “See I’m changing gloves.” Instead she could have simply said, “Sorry. Thanks for reminding me of the information.” Also, she had decided to not put cheese on my son’s sandwich when he is not allergic to cheese. So she was just editing the sandwiches and doing it the way she wanted regardless of what the ticket stated. In additio, she was going to toast his sandwich with the veggies on it. Yuck! When I requested she not do that, she took the veggies off and tossed them back in the bins. Yikes! So anyone with allergies may want to stay away from this location. I know I will not be back. This location has lost a customer. Also she was skimping on ingredients. This location also does not inform you when they don’t have an ingredient or ask if you would like something...

PUBLIC ANNOUNCEMENT:

This Subway location is CONTAMINATED!!

Bought an all veggie sandwich. Took a bite out of it and was dissatisfied. Took the sandwich back and explained my dissatisfaction. All I wanted was another sandwich. She said she couldn’t “waste” any supplies and therefore wouldn’t make me a new one. INSTEAD, she took my sandwich that was brought into my home with cats and dogs AND it was BITTEN into, put it in the toaster, then proceeded to add more guacamole spread all over it. That spatula touched the whole sandwich, bitten part and all! I just could NOT believe what I was seeing. She then proceeded to put that SAME spatula back in the main spread bucket for public use.🤮 I told her that was unsanitary and she just didn’t care. Now, I have a clean bill of health but what if I’m a carrier of COVID and I don’t know it? She has now contaminated the guacamole spread AND toaster AND all the tools she used that touched this sandwich. 😳🤢🤮 I will NEVER order from here again! If she’s done this once, who knows how many other times it’s happened. Yall be...

I always like to give second chances because I know everyone has bad days but this location is consistently BAD... These are some of the most incompetent employees I’ve ever seen. I’ve worked for subway and I know there is a training program before you’re put to work so I don’t understand how all of the employees at this location are not up to par. I asked for bell pepper on my sandwich and he gave me jalapeños. Cheese is never placed in the middle of the sandwich its always placed on the edge so when the sandwich gets toasted the cheese is literally toasted to the paper. They grab large handfuls of veggies and put WAY TOO MUCH sauce in one place vs spreading it out properly so when they attempt to close the sandwich everything falls out. The wrapping paper always looks like a 5 year old did it with the edges still open so there is falling veggies and sauce in your bag! They cash people out with gloves on and then proceed to make more sandwiches. I will no longer go to...