Naughty Coffee — Restaurant in Kendall

What a shame, I had to give this place a 1 star, would be negative if I could. I literally got there, stood there waiting to order, and the lady working there completely ignored me, guess she was too busy talking to someone other lady there, while I just stood there waiting , it was my first time, and I really wanted to try the coffee but since I couldn’t find the menu o prices and so on, and this lady just kept ignoring me, how could I? You could’ve at least said something like, give me a minute or be right with you. What am I standing there for? And it’s not like you were busy! There was only one customer, who apparently had already ordered. That customer left and came back, and I was still there waiting. It’s a shame, the place looks interesting and I really wanted to try the coffee. I even gestured a little to see if I can get menu. Do me a favor, learn warm greetings, learn how to acknowledge your customer , don’t ignore them and leave standing there. Say hello at least. Do better. I went to...

I was shocked and very offended by my experience with Luis during my visit on Sunday, 06/08/2025. Unfortunately, this wasn’t my first negative encounter with him—out of three interactions, the last two were particularly unpleasant.

This Sunday, Luis mocked me while I was speaking and then poured my drink, only to get an attitude when I didn’t grab the cup quickly enough. It was humiliating and disrespectful. After looking at other reviews, I see that I’m not alone—many others have also noted his poor customer service and lack of respect.

What’s even more concerning is that this company doesn’t seem to take these reviews seriously. I frequently visit Dadeland Mall, and I’m disturbed by the ongoing disrespect from Luis. I’m left wondering how someone with this behavior is still employed there. Is Luis related to the owner? Because if so, it raises serious questions about the company’s commitment to customer care.

Until this is addressed, I cannot continue supporting this coffee cart. I’m very...

I ordered a matcha latte and the man, Luis, working the register asked me what flavor. I asked where I can see the flavors and he just told me “The menu.” Mind you, the menu doesn’t contain any flavor section (I added a pic of the menu) Maybe you can see my confusion… After not finding any flavors, I ask him if he recommends anything. He then proceeds to tell me “Oh I don’t know. I don’t drink this.” ??? I then try looking at the menu again and he got impatient and told me “Hurry up there’s a line forming.” This whole interaction was only like 2 minutes max. A majority of which was looking for flavors that weren’t even there. After reading some reviews, it seems Luis regularly makes and gives recommendations about matcha. So, I’m not sure why he was so dismissive. I ended up getting a flavor recommended by the other barista working. The matcha was fine but I was put off by this interaction.

Edit: I see there are other negative reviews today about the man’s behavior. Glad to know I wasn’t...