Abercrombie & Fitch — Local services in Kendall

Update: The next day, I received response from the district manager and a call from the store. The culprit has been identified and the situation will be dealt with. Impressed with A&F's customer service. We're cool now.

Original: It's a shame. I really like the clothes and used to spend several hundred a month in A&F. But on the night of 11/16/17, I've decided to cut back on spending at A&F and to take my money to another company. The reason is because of a fat Hispanic chick, most likely the manager, who could not handle returns. I only wanted to return 6 items and she was freaking out and had a piss poor attitude to boot, muttering things under her breath. Oh, I had to double-check her shoddy work and informed her she missed an item.

I've informed corporate about the negative experience and about the fat chick.

I felt sorry for the guy who had to work under her. He was cool and...

Horrible customer service. Store at Dadeland mall has the worst service, they truly don’t care about the clients.i order online to pick up in store, went 4 times to pick up the order and they just said it was not there, mistake from the information online. It resulted it was there already for two days, they just didn’t mind to check. Not even the store...

I was giving a shirt fo my birthday. My father went to the store to not return but to replace a shirt that was huge on me. The store mgr would not replace or give us credit even though we paid with a credit card. I will recommend you to keep your receipt other stores including Macys would have replaced it without a receipt! S H A M E O N Y O...