Go elsewhere!

We were excited to try The Clam Shack while eating our way through the best lobster rolls in New England. We arrived on Sunday around 12:30 and were not surprised to find a long line. There were also large signs encouraging online ordering. Unsure if there was a difference between waiting in the line vs ordering online, we figured we’d try the latter. Bad choice.

Our order was “due” an hour after we placed it. We arrived at the appointed time only to have to wait around another half hour. But this is where things went from bad to worse.

Next to the waiting area there was a bunch of empty benches (see picture,) so I sat at one. Only to be told moments later that because I ordered online (as the signs directed) I wasn’t allowed to use the bench! The benches sat empty for the next half hour while I stood waiting for my food to be delivered. Then once I finally got my food I again asked if I could sit to eat it and was told no!

On top of that ridiculousness, the food certainly wasn’t worth the wait. The freezer fries were delivered cold. The lobster roll bun was previously grilled, but also delivered cold and chewy. Which matched the chewiness of the lobster tail meat. The mayo and butter combo was indeed nice, but certainly not worth all the above.

Overall I say save yourself the unpleasantries of a visit here and go elsewhere. And whatever you do don’t order online and expect to get to use those empty benches. :)