Starbucks — Restaurant in Kenner

Horrible customer service everytime Ive been to this location. Truly sad that you have to hope for good service before going in. This literally has been the case the last 5 times ive been here and its always on the PM shift. Today is May 29th at 7:00 pm and the workers on should be fired except the girl working the register (young lady with platinum blonde hair)She was very sweet and welcoming. The other 2 however; the african american girl with short dredlock style hair( to distinguish employees) was mad that I asked them to remake my coffee and was running her mouth purposely so that I could hear her. Which this is not the first time this prticular employee has done this, the last time she was doing this thru the drive thru window. The other employee, a causaian with golden light brown hair, (to distinguish her from the girl at the register) said you should have told the girl at the register how you wanted it (which i did 3x) then after remaking my coffee she handed to me and i said Thank you for doing that (remaking my drink correctly) she rolled her eyes and said nothing. The staff here needs more training on how to make basic coffee beverages and also how to handle situations when a customer is not satisfied. It will be a long time before I revisit...

Mary Mock, Store manager:. Your employee Jason seemed to have extreme difficulty taking my order for a tall coffee with cream and two sugars. It appears he also needed extra time to fill the order, as it took him 4-5 minutes to do so. THEN, as if that wasn't enough, when I requested to speak to a manager he, while going to locate said manager Brielle, looked over his left shoulder and smirked. He clearly needs technical training, as well as, emotional intelligence training because it was clear he was aware I was not pleased yet he wasn't concerned. Emotional intelligence training maybe great idea for Brielle too,, since she thinks it is ok to address me with "What's up?" to get details of the issue I wanted to present. She expressed it was an attempt to be friendly, but I'm sure (or at least I hope) she's been trained to understand that approaching an upset customer with "What's up?" is probably not the best decision. Finally, don't you teach your employees that putting caps on drinks after handling payments isn't sanitary? I'll be providing a formal complaint, but I had to...

Been to this Starbucks before, and never had an issue until today. First time went through the drive thru, and my fiancé couldnt even find the speaker to say the order, so we continued to the window. The short red headed lady at the window who I didn’t get her name was very rude when we explained we didn’t see the speaker and we would go around. She wasn’t nice and seemed like she didn’t want to deal with anyone. We went around again, ordered, and the lady at the window was different and way nicer than the other lady. I understand that we couldn’t find the speaker, but like the Starbucks on chateau the speaker is noticeable. This one wasn’t, and no one answered the speaker to let us know that is working. Hence us thinking we had to go to the window. It took about 30min all together for the line moved very slowly. They redeemed it by the second black haired lady being super friendly. My pink drink tasted a little off, but still delicious. Definitely would just wait for the chateau one to open back up after the pandemic...