Subway — Restaurant in Kenner

I would give one star if I could. I got treated by whom I believe is the owner very horribly and spoke down to as if I wasn’t even a human being. Totally embarrassed me while there were other customers in the store. I went in to get a refill for my drink from my meal that i’d purchased earlier , when subsequently got ambushed by I believe who was the owner. I was not greeted yet she told me “you cannot refill your cup” i explained to her that I and my girls come here just about everyday maybe 2 times a day to be exact and I was familiar with the refill policy, I was going to pay. She yelled at me and told me you have to buy another cup which DDNT make sense since I already had a cup and was going to pay again anyways. The experience was horrible. She was very rude and very unprofessional. No wonder why the turnover rate is so high there. She could hv handled that totally different in a positive way because it was all so uncalled for. They’ve lost a customer for life. I’ll be sure to let my other team members know and everyone else about the horrible ,horrific unprofessional customer service i’d ever experience from anyone & to stay away from that subway. Not deserving...

Dont bother going here, i think theyre either in the process of hiring new workers or under new management or something of that sort. i used to go here often, but i stopped going here for a few months and when i came there today there was one person and when i presented my "buy 2 footlongs for 12.99" coupon she said alright. apparently, they dont allow you to make a sub with chicken teriyaki now?? she flat out refused to make me a sub with chicken teriyaki after years of never having this issue at this location nor any other location. i walked out and went to the subway closer to the lake on williams blvd, where they had better service and more knowledgeable staff. they had no problem making my chicken teriyaki sub there. i wont be going to this one anytime soon for at least a year until they teach their staff (which i doubt theyre doing anyways). it seems like they just hired the girl to work without teaching...

I have never been in a such unprofessional environment. If you ask the right questions, I will give you the right answers. It’s sad to see what customer service has come down to. Being in management myself, I only expect what you are getting paid to do. If the job is too hard you should try something different. Don’t roll your eyes and expect me not to react. The two girls that were working apparently need to be trained on personality. And then you don’t give me the cups and then try to questioned me if I paid. And then you do it in Spanish. I understand so don’t try to say it. I did understand. Again if you’re doing your job, you should have to ask. You are supposed to assign the one I paid for. Not leave me to ask and touch the cups. I don’t work here so I kinda need to be told. It would have taken only an...