McAlister's Deli — Restaurant in Kennesaw

NEVER. AGAIN. I cannot understand for the life of me how you can have four people working and it take me 45—yes 45–minutes to get my to-go order. I am a grad student at KSU and stopped by here on break Monday, 8/18. There were three people in front of me when I first arrived. I literally stood in line for 20 minutes behind three people trying to order. Something told me to leave but I was already too invested in time at this point. Get up to the counter—there is some sweet girl training but she is no where ready to be on a register by herself. Her “trainer” literally stood at the back and let her drown for about the first 15 minutes til she finally walks up and gets on other register to help, but by then the line has grown to the point the kitchen is getting backed up as orders begin to pile up. My chicken Caesar wrap is lying in the window for 10-12 minutes waiting on someone ANYONE to start handing out orders. I finally politely step to the counter and ask if the “trainer” can grab my order bc I’m on a time constraint and just have an hour for lunch. Mind you we are at 35 minutes waiting mark now with no food. She tells me that she “will get in just a minute once she finishes taking everyone’s order (at this point approx. 10-12 people!!). I have an ADA with mobility issues and she can see that I’m CLEARLY struggling to stand at the counter for this length of time. Yet I continue to wait. I let her know I also never received my drink I ordered. She responds that she will make it after she finishes making the last party’s drink order. Are you serious?? I ordered 15 minutes before they did yet you should serve them first?? Make it make sense. She then proceeds to make an UNsweet tea—incorrect drink. And hands me my food. Never once apologizes for the wait. People were complaining. There was a better way to handle the “rush” she created due to mismanagement of her time. Please re-train your “trainer” in the importance of multi-tasking and toggling from order taking to pushing the food out to guests. Absolutely awful experience. I’ll stick to the main Marietta location going forward. Photo of the line going out the door by the...

This place is a great idea with disappointing execution.

I went at lunch. Got a Mcalister's club and 1/2 a spud with cheese, bacon and butter. The menu is huge and you will need help your first time in.

It was the perfect amount of food because the sandwich was tiny. I asked them to not use mayo, lettuce or tomato. They left off the honey mustard too, so it was dry. For $10, it was a little light overall.

The plates look nice but are plastic and wobble. If you're ocd, it will annoy.

The pickle that came with my sandwich had an odd, metallic chemical flavor to it. The spud was delicious, especially once I added salt.

Nobody said hello or welcome, I stood in a long slow line before getting to a cashier who was friendly enough and helped me through the menu. She was the one bright spot.

The key lime lemonade had an odd flavor, not quite key lime, not quite lemonade. It was strange, but not bad. Just kind of exotic and unexpected. I guess that's a plus.

There's no customer accessible fountain and no servers so in not sure if they allow refills, nor how to get them if they do.

They were slow to bus tables and lots of people were standing around awaiting to-go orders.

The decor is bright shade of a chili's or maybe even Friday's. It was comfortable enough. No power or wifi that I could find.

Nobody thanked me or said goodbye.

If lunches are too busy for them to up their game, I have no sympathy. This is their business. it's no...

Honestly, it's death by a thousand cuts with McAlister's. The service and food has progressively gotten worse over the last year and this is finally it for us. We order McAlister's at least once a week because at the very least, it's delicious when you can actually get the food you ordered. You can always count on this location to forget something - not including your pickle. It's an actual miracle if you get the pickle. The picture is tonight's choose two sandwich. It used to be twice this size. They will almost always forget a soup. And it is an act of God to get a refund on anything. Everything has to be escalated up to a district or regional manager (I forget which one). A lot of these issues are solved by just going in to the location, but even that comes with it's problems. 50% of the time we've been into the establishment they have massive lines, not enough cashier's, untrained staff, and my personal favorite is the debit/credit machine being down. We have tried so hard to overlook the little issues here and there, but ultimately McAlister's has become unreliable and too expensive...