MOD Pizza — Restaurant in Kennesaw

Terrible experience!! Walked in restaurant at 9:10pm and didn't get my pizza until 10:25pm. I waited in line for 20 mins before I was able to get to the counter and order my pizza. It was very crowded. I ordered a mad dog and added a few toppings. I waited for the pizza to cook. When I got the pizza in the car, I could smell it was burnt. When I opened the box, yes, it was burnt on top and bottom. I took it back into the store and let them know. The cashier was confused on what to do. She went and asked someone and they said to make me another pizza. I gave her my order again and she took it over to the group making pizzas and my order was put at the back of the line. She proceeded to take the burnt pizza I had just returned to the back and I watched the workers in the back eat it.

When she came back out, I asked her why she put my order in the back of the line. I asked for the Manager only to learn the Manager was not there. The cashier explained there was a team leader. I talked to him and explained my situation. He said they could refund my money if I didn't want to wait. So I get to wait again and still pay when you burnt my pizza? He said "yes". He finally agreed to refund my money. In the meantime, I'm waiting on my 2nd pizza to be cooked. The cashier who was helping me had moved over to the serving station and boxing pizzas by now. Remember she was the one that took my order the 2nd time. She handed me a pizza and I left the store and headed home. When I got home, I opened the box and discovered she gave me the wrong pizza. It was a completely different pizza. I got back in my car and drove back to the restaurant. I went up to the Team Leader and said she gave me the wrong pizza. He opened the box and looked at the Cashier and said "you gave her this pizza? This is TJ's pizza." He put the lid back on the box and started calling TJ. TJ came to the counter and the Team Leader handed TJ the pizza that I had just returned. What TJ doesn't know is I had taken that pizza all the way home and come back. I had also tasted it to make sure it wasn't the right pizza. Scarey!!!

So now we are onto pizza number 3. They had to take my order again and then they made another one. 10 mins later they boxed my pizza and I walked out of the store at 10:25pm. Of course the pizza was missing some of the toppings I requested, but I wasn't about to go back into the restaurant. I was so tired and actually had lost my appetite at this point.

So what is the point of writing this review??? I want their MANAGEMENT to know what's going on when the Manager isn't there. It's Friday night (probably the busiest time of the week) and there's nothing but teenagers running the show. I also want to point out the amount of training needed for their personnel regarding handling food. Taking food back from someone and then giving it out to another customer.??? Huge NO-NO!! I could have tainted the food. I was gone at least 20 mins with the 2nd pizza when I drove all the way home and all the way back so that tells me poor TJ had to wait an additional 20 mins on top of the pizza cooking time. And then he got a cold pizza that I had tasted and picked over. Seriously???? There's no excuse for having workers that don't know the basic do's and don'ts when dealing with food. I've worked in the food industry and that was the first thing I was taught. When the food goes out to the customer, if it comes back one minute later, it goes in the trash or a place to tally the losses for the day. It doesn't go to employees or other customers to eat. So dangerous..... especially in this day and age. Suggestions:

1. Always have a Manager there during your busiest times
2. Train your people on the dos and don'ts when handling food.
3. Apologize when there is a mistake made. Not one person said "I'm sorry this happened".
4. Offer the customer a free drink or desert when you screw up, AFTER you apologize. That would have gone a long way with me and I probably wouldn't have asked...

I’m going to leave my review as an Uber delivery driver. First & foremost the reason I am leaving this review is because I am finally fed up w/ being ignored when I walk in to pick up deliveries. I walked in this evening to pick up an order for a customer & was ignored for about 10 minutes at the pick up counter even when there were maybe 2 customers in the restaurant & 7 or 8 staff members. Many of which were standing around leaning against the counter. I saw my customer’s order on the wire shelf next to the salad bar & tried to patiently wait for someone to assist me. Instead of acknowledging me, the girls at the counter avoided eye contact w/ me & turned their backs toward me. Maybe you all get annoyed w/ delivery drivers but you must remember we are picking up food for PAYING customers to your restaurant & we are trying to do our job just like you are. I had my 6 year old son w/ disabilities waiting for me in the car in the front of the restaurant. What could have been a quick in & out transaction, turned into an unnecessary waiting game. I had to alert one of the kind gentlemen that was coming from the back kitchen area to help me. I work long hours to pay for my son’s medications & treatments. I am exhausted 99% of the time. I just want to be treated w/ kindness. Not all delivery drivers are rude or selfish. Most of us are trying to earn an honest living & time is our money. I treat everyone w/ kindness. I believe many of these workers need to learn to do the same. This isn’t my 1st issue here. I’ve had many problems picking up here w/ attitude from staff. As a customer, I have always enjoyed the food. I just hope the atmosphere can improve to a more positive one. I mean no harm in leaving this review. I was just very bothered by my experience tonight & I hope I can bring some awareness to others to treat others kindly because we don’t know the battles they may be facing. Many blessings...

I was about to share a picture of my amazing pizza, but when I got my camera out, it was gone. I really love that I can order a “mod” and dress it up anyway I like. Feeling “meaty?” Spicy chicken, pepperoni, sausage, ... AND chorizo! No problem. Want some cheese? Mozzarella, Asiago, feta, ... AND Gorgonzola! (Parmesan, as well, of course) Easy. Don’t forget the garlic-butter for the crust. Dee-licious!

I like to change my name up to see how they call me across the restaurant; tonight my name was Flint Lockwood. I was only mildly disappointed when the pizza-slicer, after slicing my pizza for my immediate consumption, yelled out just “Flint!” Listen guys: the effort of me telling you an incredibly awesome movie-character-name is completely lost when you call out, “Korben!” instead of “Korben Dallas!”; “Cole!” instead of “Cole Trickle!”; “Sheev!” instead of “Sheev Palpatine!”; “Layne!” instead of “Layne Meyer!”; “Peter!” instead of “Peter Venkman!”; “Alvin!” instead of “Alvin Chipmunk!”... you get the picture.

Seriously, guys! Get with the program. I’m trying to add a little excitement into your otherwise boring job of having people yell over the din of the kitchen their toppings at you. I’m giving you 5 stars since the pizza was so amazing, but you Mod workers need to shape up ... just because you’re pleasant and friendly doesn’t mean you can deviate from the name...