Wendy's — Restaurant in Kennett

If I could leave 0 stars I would. I've lived in Kennett for 2 years and would be able to go here with out worry when I first moved here. The past 6 months or so is a different story. Sometimes they mess the order up with small things, that might inconvenience myself, but I can't get over it. However, today when my family and I went, we ordered ahead with their mobile app, told them at the speaker the name on the mobile order. We were told to pull forward to the window, so we did. When we got to the window, we were told that "they were going to have to figure it out because they couldn't find the order", even though it had been paid for, and the app showed our order was ready. So we had to pull up and wait for them to make our order. We left and when we got home, we realized they left out an entire kids meal except the mini frosty that came with it. We called to ask for a partial refund and the employee who answered the phone was not only rude, but was more interested in talking to her coworkers and not even sounding the least bit interested in why we were calling. Food is usually colder than I'd personally prefer, mainly the fries, and the service from the employee's is usually awful. Save your time and money, go...

Went through 20 minutes before close the manager at the window was rude from the start. we were polite placing our order and we pulled up to the window and she was slamming the drive through window and snatched the money out of my hands. She rolled her eyes bc we asked for ranch and was visibly throwing stuff sloppily into our bag. she threw the bag out the window and i checked the bag to make sure the ranch was in it and she mumbled somethin and i said thanks have a nice night and she started cussing out the drive through window as another car was driving up and we were pullin off she cursed and yelled profanity’s highly unprofessional and disrespectful all because she has to take an order 20 minutes before close. we heard her cussing from the stop light out of wendys. the food was horrible and messed up on top of all that don’t waste your time everyone of the workers there are miserable and have horrible attitudes because they don’t want to do their job. i hope the manager at the window gets talked to by corporate or fired once i call and complain, not my first time having issues with her at...

I travel frequently for work and often stop at Wendy's for lunch. Today, I visited this location and ordered my usual four Cheesy Cheddar Burgers. These are listed under the hamburger section on the order screen and have their own button labeled “Cheesy Cheddar Burger.”

I’ve never had an issue with this order at any other location, but today I was told politely but firmly that this would be the last time they’d make it for me. I wasn’t being rude or difficult, so it was disappointing to be met with that response for ordering something that’s clearly on the menu.

I’ve always enjoyed the consistency of Wendy’s across locations, and I hope this was just a one-off misunderstanding. I’d appreciate some clarification on whether this item is...