Hillcrest Family Restaurant — Restaurant in Kenosha

To me, bad service can ruin an amazing meal. The food was really good, the prices were extremely competitive and worth the quality of the food. But my goodness the service was terrible. I ordered hot chocolate with whipped cream, it came out smothered in chocolate syrup. Blah! No big deal I mixed it into my drink. I order my food "I'd like 2 eggs over medium." Cheryl (I think her name is based of the chicken scratch on the back of my check, could be wrong though as I never did get an intro when she came over to me) "and how would you like your eggs cooked?" Me: "...over medium...? I also would like an English muffin with cream cheese" some time later she returns and asks me what kind of jelly I would like with my English muffin.. "cream cheese please" she then brings my food out and there is a giant piece of ham sitting on my plate. So I'm at this point aggravated that nothing I have ordered has been right and she can tell my distraught reaction as she sets it down and asks "what?? What's wrong??" So I explain I never ordered ham and she takes the entire plate away and doesn't return for several more minutes with my food laughing saying maybe she should clean her ears out. The ham is now gone, but so is the hot temperature of the food. 😒 Alright. I give up. Cold eggs and American fries it is. Which is a shame because the food itself was delicious. Such a shame bad service kills such an awesome meal. Maybe consider hiring better waitstaff... (coming from a former server and former restaurant manager so I'm usually pretty tolerant and...

"What Are They Thinking" ? I tried to have Dinner here at 3:10PM Monday 5/01/17 (there were 2 other cars here also wondering the same thing) The door was locked and the sign on the door stated "Starting May 1st NEW HOURS 6:00AM-3:00PM.". ''What Are They Thinking"........just the Soup for Carry-Out with working people (after work) phoning-in their "Carry-Out" Daily soup and food orders. As a customer last week I was told they were changing their 'Rewards Program'' as of 5/01. No mention from anyone about the NEW HOURS. They have THE BEST GYROS IN TOWN and now we cannot

get them past 3PM???? They offered BREAKFAST ALL DAY AND NOW THEY CLOSE AT 3PM?????? How about their GREAT PIE AND DESSERT CASE???? Who is going to buy pie at breakfast???? With only Lunch Sales what a DROP IN PROFITS THIS IS GOING TO BE. There are less and less "Mom & Pop" " PATRONIZE LOCAL RESTAURANTS" AROUND IN

KENOSHA. I LOVE THEIR SOUPS .......AND GYROS, BROASTED CHICKEN AND STIR FRYS NOW WHAT? I eat my Dinner between 3-4PM. SO MANY CUSTOMERS........WOULD STOP AFTER WORK to buy soup buy ''SOUP BY THE QUART" now the Restaurant CLOSES AT 3PM BEFORE......PEOPLE GET OFF OF WORK. Just a short drive to the East

Luigi's Restaurant HAS 3 SOUPS DAILY (Except Monday's Closed) they sell by the Quart for ''CARRY-OUT''. THEY ARE GREAT!!!!! Pints $2.25 and...

As regards my opinion of breakfast only, the food is fine....I mean "Eggs are eggs," right?? Nothing that is really yummy (like the "migas" IHOP used to make, but the food is very inexpensive. The staff is A-1 and has no control of my complaint as follows:

Because the food is cheap and served in big portions, all the starving hoards in the city eat here. Which means that in addition to most of the smaller tables being filled, there are almost always 2 tables of 8 people yakking unbearably loudly. (I never could understand so many people think it is a good idea for a mob of people to insist on sitting together.) The acoustics in this restaurant are just terrible, and in addition to the top-of-their-lungs gabbers, the bussing stations are near the dining room so that there is always the slam/clank of dishes being put into the bins. I usually go with a dear friend, and there have been times when we just gobbled our food and left because we could hardly hear each other.

I wish that the management would attach those padded panels to the walls to absorb sound as some other places do. It would make a world...